* Microsoft. Certified Customer Relationship Management (CRM) Application Specialist. (Concept & Application) 2008 * joined the scholarship for CRM Consultants in 11-2007 till 5-2008 provided from Ministry of Communication and Information Technology and finally at the end of scholarship passed the exam of Microsoft Certified Customer Relationship Management (CRM) Application Specialist with a score 96% * total scholarship days (83 days - 4hours/day = 332 hours *Courses delivered: 1-soft skills 1-effective report writing & business correspondence 2-communicaton & presentation 3-Customer facing skills 2-IT business area & computer knowledge 1- CRM Customer Relationship Management 3-knowledge pr-requisite 1-introduction to project management & microsoft project software 2-ERP concept and Dynamics implementation 3- CRM essentials 4-Customer support fudamentals 5-Marketing management knoledge & skills 6-Sales management 4-pre technical Courses 1- Database Concept 5-technical area track 1-Dynamics CRM 3.0 sales management (8521) 2-Dynamics CRM 3.0 Marketing management (8522) 3-Dynamics CRM 3.0 Service management (8523) 4-Dynamics CRM 3.0 Service scheduling (8524) 5-Case study 6- international Microsoft CRM exam
O.C.A Oracle 9i PL/SQL Developer Certified Associate.
1986 - 1989 Ain Shams university - Faculty of commerce - Cairo, Egypt Bachelor Degree - Accounting section Other Certificates: