Administration in charge
EMIRATES VACATION CLUB
Total years of experience :15 years, 7 Months
• Ensure maximum customer service and satisfaction
• Train the staff
• Prepare the schedules and shifts of the staff
• Handel the costumer complains and work with it
• Preparing contracts
• Handling cash
• Update system with closed deals
• Welcome costumers
• Ensure the maximum customer service and satisfaction
• Handling tours between the two tours and provide the costumers with transportation
• Update the system with the opened tours
• Train the staff
• Check the work area and make the balance between the two tours
• Ensure maximum customer service and satisfaction
• Managing the inventory for stocks
• knowledge POS, daily and monthly report
• Maintain a high standard of company and personal appearance of
• hygiene and cleanliness in all work areas and products
• provide the costumer with complimentary facial and make overs to push the sale
• To assist customers with any issues with regards to their returns or their orders via emails, sms, or by phone.
• Identify customer needs and refer customers to appropriate products services.
• Deal with complaints and handle difficult customers with professionalism.
• Communicate promptly any information to customers about their orders.
• Handling & conduct all customer inquiries
• Maximize the quality of customer service
• Team management (motivation, training, coordination )
• Answer the phone inquiries
• greet the costumer and identify their needs
• reserve for the costumers hotel rooms
• provide the costumer with renting cars.
• solve issues in case of professionally