Resource and Planning Administrator
Capita
Total years of experience :9 years, 9 Months
• Working in a secured environment with health professionals over the UK
• Working closely with team leaders and managers while managing regional projects.
• Covering for team leaders/managers during absences and meeting
• Planning weekly team meeting and also taking minutes
• Auditing calls logs and checking vital information of claimants.
• Helping team members with their day to day tasks and ensuring that they fully understand their duties and responsibilities.
• Involved calling claimants to book and cancel appointments via phone call and letters.
• Working under pressure and meeting individual targets.
• Managing a set group of engineers with their day to day activities in installing services for customers and dealing with faults.
• Administration work for the engineers including data entry of numbers
• Creating spread sheets with daily tasks
• Managing time for engineers and making sure they complete their tasks in a set time.
• Working with field managers to ensure all tasks are being completed on time
• Going on daily conference calls with field managers of the areas I was managing.
• Using multiple systems
• Data entry
• Involved calling customers if engineers are running late to make them aware, or to reschedule appointments.
• Creating end of day reports and sending them to managers
I am currently completing my undergraduate Bachelor's degree in International Business Management.