Hicham Zaikh

Senior Account Manager

Groupon FZ LLC - Aug 2012 - Present

During my time at Groupon I built the Electronics & Furniture verticals, managing a portfolio of over 500 merchants both locally & internationally. My key tasks included:
• Sourcing products
• Analyzing supply and demand
• Generating revenue for main verticals
• Converting new business accounts
• Managing contribution according to targets

Senior Buyer

SUKAR Life General Trading - 20 Jan 2011 - Jul 2012

At SUKAR, I won key accounts bringing new collections and brands and was the top performing Buyer in 4 of the 6 months I worked in 2012. My key tasks included:
• Selecting products, finding suppliers and negotiating prices
• Making sure goods arrive on time and suppliers are paid
• Presenting new ideas to top management teams
• Writing reports and helping to interpret sales forecasts

Oversee the day-­‐to-­‐day operations of the store.
• Maintain high standards in customer service.
• Ensure compliance with Company policies and procedures.
• Stock control -receiving, transferring, stock count, damaged items.
• Dealing with sales, as and when required.
• Initiating changes to improve the business.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring
what local competitors are doing.

Oversee the day-­‐to-­‐day operations of the store.
• Manage staff issues like attendance, grooming, schedule, annualleaves, etc...
• Train and motivateTeam Members.
• Maintain high standards in customer service.
• Maintain high standards of visual merchandising and storepresentation.
• Ensure Team complies with Company policies and procedures.
• Stock control receiving, transferring, stock count, damaged items.
• Analyze store reports and budget.
• Conduct Team Meetings and performance review.
• Dealing with sales, as and when required.
• Initiating changes to improve the business.
• Maintaining awareness of market trends in the retail industry, understanding forth coming customer initiatives and monitoring what local competitors are doing.

Responsibilities include:
·Customers' assistance & sales/ Merchandising.
·Follow up with customers’ orders& queries.
·Stock monitoring/Cashiering.
·Daily, weekly&monthlySales reports.

Responsibilities
include:
Customers' assistance&sales/ Merchandising.
·Follow up with customers’ orders&queries.
·Stock monitoring.
·Cashiering.
∙Daily, weekly&monthly Sales reports.

Responsibilities used to include:
·∙
Customers’assistance &sales.
·∙
Follow up with customers’ orders & queries.
·∙
Stock monitoring/Cashiering.