Customer Service Officer - Sales
Axa Insurance
Total years of experience :12 years, 4 Months
Maintain customer dossiers to provide seamless services.
Provide effective customer service to achieve a percentage of customer satisfaction and retention.
Achieve specific sales targets and maximizing sale opportunities on each and every call.
Ensure service delivered to customers meet the contractual sales goals and other Key Performance Indicators (‘KPIs’).
Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
Maintain broad knowledge of products, pricing, promotions, and procedures.
Assist customers in their Insurance related requirement.
Call back customers who opt in call to action for insurance related promotions.
Achieve quality business growth through sales calling based on defined objectives.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Effectively widen the relationship by maintaining relationship contact plan.
Conduct all sales and service activities within the risk and compliance parameters as defined from time to time.
Awareness of all policies and procedures issued in relation to insurance fraud
Ensure compliance with these policies and procedures on an on-going basis.
Explaining Claim policies
- Promote company and partner products to prospects (Corporate & Individuals)
- Dealing all business lines of the company (Motor; Medical etc)
- Managing & building relationships with Partners and Clients
- Advising Clients on the best products to use with regards to covering different risks.
- increasing business of the portfolio
- Coordinating on Policy documents and renewals
- Coordinating on Claims
- Managing Endorsements
- Coordination between different departments
- Keeping the CRM up to date
Key Responsibilities
•Project: Nestle Professional Middle East
•Answer courteously inbound calls.
•Respond to customer inquiries.
•Generate customer interest in the services or products offered by the company.
•Provide personalized customer service by responding to the needs of the customers.
•Ensure feedback from the customer to further improve the customer services.
•Manage and update customer databases with the status of each customer.
•Coordinate with the dispatch team to send products or provide services on time to customers.
•Provide customers with brochures and information packages on products or services.
•Build customer loyalty by follow-up of customer calls.
•Evaluate problems of the customers and provide logical lasting solutions.
•Manage filing, mailing, correspondence and other management tasks.
Key Responsibilities
•Submitting claims received via email, fax to assigned surveyors as per locations to check the vehicles and provide with their approvals.
•Prepare Repairs orders (LPO) and approval letters.
•Replying to Third Party Insurance within the time frame set.
•Communicate with the customers (insured) with regards to the settlement of the reference claims and resolve complaints (if any) through effective communication skills.
•Filling all documents for records in DATA BASE MANAGEMENT SYSTEM.
•Follow up with the Third-Party Insurance by telephonic conversations and via emails.
•Make payments (settlements) to Agencies and Non-agencies (garages) within the authority limit and referred doubtful, complex or high-value payments to a claim’s manager.
•Prepare recovery documents in Arabic (Mubayas and Vehicle release letter).
•Handles all Dubai Government Notifications.
•Completes all recovery files to send to third party insurance to recover payments.
•Working as team member to support the department and company as a whole
Key Responsibilities
•Analyze data and migrate for Brokers.
•Generate the required insurance policy into the system via data entry process.
•Holds the authority to cancel the policy if required and make endorsements.
•Prepare MIS report and send emails to the insured.
•Scan, Print and Prepare important documents for the insurance policies and claims.
Key Responsibilities
•Worked closely with marketing and sales team and upper management to achieve business goals via Marketing.
•Done online registrations of top IT MANAGEMNT FIRMS in Middle East for IT events explaining new technology of HP, EMC, RSA AND EMITAC held in DUBAI, SAUDI ARABIA, QATAR, and BAHRAIN AND KUWAIT.
•Done Telemarketing to generate hot leads for IT BACKUP MEDIA STORAGE AND ROTATION SERVICES in UAE.
•Done online surveys to promote and explain VSPEX solutions (IT) for EMC in Qatar and Bahrain.
•DONE telemarketing for DU business call selective services to all business firms.
high valued customer service to internal and external customers.
•Handled all inbound calls for bookings and arrange for couriers.
•Deal with customer queries and arrange for bullet service bookings.
•Prepared daily report of achieved targets and sent to supervisor.
•Business Development/Sales/Client Relationship Management
BBA In Economics