Hisham Abdelqader

• Work alongside Material Planning Officers and Supervisors in finding cost effective and timely
solutions by reviewing IPC, CMM and other documentation and suggesting alternate/breakdown part
numbers or InHouse/In Situ Repair options.
• Assist the material officers and Supervisors define part numbers and setup interchangeabilities in the
ERP system after collecting the required data from IPC, CMM, SB, Sfile and other technical
documentation
• Assist Material Planning Officers and Supervisors in data compilation required for Float calculations,
Float Review, Surplus reviews, Nonmoving parts etc.
• Assist in stocktaking of EK Inventory at DXB and provide support at Outstation stores, to achieve the
desired level of accuracy of inventory against physical stock levels.
• Assist in reviews of Gross StockValue, Service Levels, Inventory Float & Quantities, Usage and other
Planning Parameters of Inventory Control Module in ERP system, in order to maintain data accuracy.

• Coordinate scheduling for maintenance tasks, repair work, and production activities to optimize workflow and reduce equipment downtime.
• Maintain detailed documentation of maintenance schedules, work orders, service reports, and compliance certifications using maintenance management systems.
• Manage and track inventories of workshop supplies, spare parts, and tools to ensure that essential items are always available for ongoing operations.
• Liaise with procurement and store personnel to reorder materials promptly and avoid delays in plant operations.
• Serve as the central point of contact between workshop technicians, and external vendors.
• Facilitate effective communication by preparing daily, weekly, or monthly performance reports and updates, ensuring that all teams are informed of scheduled maintenance and urgent repairs.
• Support the workshop supervisor in overseeing staff scheduling, timesheet management, and resource allocation.

• Coordinate scheduling for maintenance tasks, repair work, and production activities to optimize workflow and reduce equipment downtime.
• Maintain detailed documentation of maintenance schedules, work orders, service reports, and compliance certifications using maintenance
management systems.
• Manage and track inventories of workshop supplies, spare parts, and tools to ensure that essential items are always available for ongoing
operations.
• Liaise with procurement and store personnel to reorder materials promptly and avoid delays in plant operations.
• Serve as the central point of contact between workshop technicians, and external vendors.
• Facilitate effective communication by preparing daily, weekly, or monthly performance reports and updates, ensuring that all teams are
informed of scheduled maintenance and urgent repairs.
• Support the workshop supervisor in overseeing staff scheduling, timesheet management, and resource allocation.

IT General Controls (ITGC) Evaluation: Assess IT infrastructure, application controls, cybersecurity readiness, and automated business
processes.
System Governance & Risk: Review IT security policies, access management (e.g., IAM), and data protection measures to enhance Digital Dubai
services.
Compliance Audit: Verify that digital projects and IT expenditures comply with Law No. 4 of 2018 (Financial Audit Authority) and UAE
standards.
Performance Evaluation: Analyze the efficiency of IT systems, databases, and digital platforms in achieving government objectives.
Reporting & Advisory: Prepare audit reports, identify control gaps, and provide recommendations to management regarding risks.

Answer customer inquiries promptly and professionally, ensuring a high level of satisfaction.
Resolve customer issues and complaints, offering effective solutions and alternatives.
Provide accurate and uptodate information to customers, keeping them informed.
Forward complex or specialized queries to the appropriate teams or experts for further assistance.
Maintain a positive and friendly attitude, representing the companys brand and values.
Ensure compliance with Etisalats policies and procedures, adhering to guidelines at all times.
Document and record customer interactions, maintaining accurate records for reference.
Identify and escalate potential customer service issues to the relevant teams for resolution.
Collaborate with other departments to improve customer service processes and efficiency.
Stay updated with product knowledge and industry trends to provide accurate information.

Using data by contacting the owners through (Email, WhatsApp & Phone Calls) to get listings.
Promote the listings on all portals and social media to make sure that the deal will be closed
ASAP.
Using DLD app to make the contracts and the forms with the clients.
Make sure to study the project well and make visits before contacting the clients

Defect Identification: Conduct thorough inspections of residential/commercial properties for structural, cosmetic, or finishing issues (e.g., cracks, painting, flooring, leaks).
Documentation & Reporting: Use, for instance, specialist software to record, photograph, and document defects, providing clear descriptions in reports.
Quality Compliance: Verify that all work aligns with approved shop drawings, project specifications, and building codes.
Coordination & Followup: Liaise with contractors, consultants, and clients to ensure all snags are closed out before final handover.
Technical Verification: Inspect mechanical, electrical, and plumbing (MEP) systems, such as sockets, switches, and HVAC, for proper installation.

Worked on building new menu from scratch.
Worked on orders testing for any brand and any aggregator.
Worked on Images Uploading for all brands and aggregators.
Worked on Validation for stores timing.
Worked on support issues related to aggregators (Zomato) for example:
Price Mismatch Data Issues.
Menu Items Not Available Issues.
Worked on Menu Validation for all brands and aggregators.

Team Leadership and Coaching: Mentoring agents, providing feedback, fostering motivation, and conducting performance reviews.
Performance Monitoring: Measuring KPIs (e.g., call abandonment, waiting time, Average Handling Time (AHT)) and ensuring quality standards.
Operations Management: Overseeing daily activities, managing schedules, and ensuring compliance with company policies.
Escalation Management: Taking over difficult calls and resolving complex customer complaints.
Hiring and Training: Assisting with recruiting, hiring, and onboarding new staff members.
Reporting: Preparing daily, weekly, or monthly performance reports for management.
System Optimization: Improving processes and implementing new procedures to increase productivity.
Strong verbal and written communication.
Leadership and coaching skills.
Conflict resolution and problemsolving.
Technological proficiency with CRM systems.
Ability to work under pressure.