Hisham Nizam, Head Of Operations

Hisham Nizam

Head Of Operations

Gamini Homco Pvt Ltd

Location
United Kingdom - London
Education
Bachelor's degree, Business Administration
Experience
15 years, 4 Months

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Work Experience

Total years of experience :15 years, 4 Months

Head Of Operations at Gamini Homco Pvt Ltd
  • Sri Lanka - Colombo 15
  • November 2021 to October 2022

Effectively managed and directed retail showrooms, merchandise, B2B and e-commerce and teams to increase their efficiency and productivity by implementing retail best practices to enhance better service environment for customers.
• Increased LFL overall sales for first three quarters respectively 6%, 18% and 24%.
• Led buying and merchandising efforts, enhanced product assortments, and achieved 12% increase in Gross margin.
• Leveraged e-commerce platforms and digital marketing to expand the customer base and captured online sales.

Sales and Business Development Manager at Penndome (Pvt) Ltd
  • Sri Lanka - Colombo 3
  • January 2020 to October 2021

Brand: William Penn, is South Asia's largest and most definitive place for Luxury lifestyle accessories, fine writing instruments and gifting essentials, and a leader in personalized corporate-gifting. Authorized dealer in International brands like Montblanc, Caran d’Ache, Hugo Boss, Zippo, Sheaffer, Cross, Lamy, Sailor, Fisher Space, Lapis Bard, Pelikan, Parker, Lexon, Moleskine, Jekyll & Hyde, Rubinato and Pennline.

Job Role: Responsible for creation, development and implementation of Sales & Business Development strategy for William Penn Sri Lanka. William Penn is a Multi-Branded retailer to offer fine writing instruments and accessories with world renowned brands. Oversee all disciplines of Sales - Retail Showroom / B2B / Shop In Shop / Online Market Place, Distribution and Operations while effectively managing sales team across locations.

Operations Manager - Avirate Fashion at Timex Garments (Pvt) Ltd, Colombo
  • Sri Lanka - Colombo 8
  • May 2018 to January 2020

Aviraté is an international fashion brand owned by leading Sri Lankan apparel manufacturer - Timex Garments.

Job Role: Managing the Retail operational services for Avirate Fashions Colombo and Kandy regions. Ensure brand
operational activities meet and integrate with organization objectives. Brand consist with four exclusive boutiques
and six large format stores with a total capacity of 5, 200 sq. ft. and average Net Revenue of Rs.200 Million in
annual sale.

Area Manager – Springfield at Al Ghurair Retail LLC
  • United Arab Emirates - Dubai
  • November 2009 to January 2018

Managed 11 retail locations in Dubai & Northern Emirates, ranging from 1, 400 - 2, 700 sq. ft. with total revenue of AED 22 Million in annual sale. Responsible for maximizing the profitability of the stores through the management and leadership of store managers and over 40 staffs.

Achievements
 Best Store of the Year 2012 by Dubai Economic Department - Springfield Safeer Mall Branch

 Best Store of the Year 2015 by Dubai Economic Department - Springfield Sahara Centre Branch

 Best Service Performance Brand for year 2017 - Springfield for Clothing category

Sales Coordinator at Perera and Sons (Bakers) Ltd, Rajagiriy
  • Sri Lanka - Colombo 1
  • November 2008 to November 2009
Customer Service Officer at Dialog Telecom PLC, Colombo, Sri Lank
  • Sri Lanka - Colombo 2
  • November 2006 to June 2008

Education

Bachelor's degree, Business Administration
  • at Jaipur National University - School of Distance Education Learning
  • June 2024

First Division

Master's degree, MSc in Marketing
  • at University Of Essex
  • April 2024
Master's degree, Master of Business Administration
  • at Postgraduate Institute of Management (University of Sri Jayewardenepura)
  • November 2018

Grade Point Average: 6.0 Average Grade: A-

Specialties & Skills

Customer Service
Team Management
Leading People
Customer Focus
Sales Driven
PERFORMANCE ANALYSIS
FASHION RETAIL
BUSINESS TO BUSINESS
MERCHANDISING
OPERATIONS
SHOWROOMS
DIGITAL MARKETING
MANAGEMENT
BUDGETING
COACHING
CUSTOMER SERVICE
INVENTORY MANAGEMENT
LEADERSHIP
Critical Thinking
Analytical
Teamwork

Languages

English
Expert
Malay
Expert

Hobbies

  • Soccer