Transcon Lead Agent
Expeditors
Total years of experience :19 years, 1 Months
- Supervise all incoming and outgoing communication with clients and attend to their requirements
- Coordinate with Expeditors branches at Destination/ Origin Countries
- Prepare and submit RFQ (Requests for Quotations)
- Ensure all data and updates are posted timely as per company policy
- Manage and evaluate transcon department (Profit & Loss, Key Performance Indicators, Budget, Accounts Receivables, etc.)
- Manage and supervise Third Party Service Providers in reference to relevant Standard Operation Procedures
- Engage in sales activity and securing new accounts and projects
- Follow all updates in regards to international laws in relevance to sanctions, denied parties, embargos, anti-competition and anti-trust
- Undergo constant trainings in accordance to company policies, product requirements, system knowledge, personal development and environmental stewardship
- Additional role in identifying local cases in relevant to trade compliance laws, report to company legal team and coordinate until resolved as part of the trade compliance program
- Additional role in handling Air export shipments from A to Z for a period of 1 year as a support role
- Overall supervision of the full operation cycle through a tailored integral system Introduced a personalized filing system (soft & hard copies) for an easier and clearer follow up on all tasks.
- Setting sales targets and assigning commission formula
Constant updates on achievements and comparison to previous targets.
- Monitoring sales representatives and their productivity
Weekly meetings, daily follow ups, and on the spot updates about new items, technical details and operation status.
- Managed promotions and advertising, Exhibition participation and organization. Company catalogs and flyers (content, design and printing material).
- Retail and wholesale client file Administration Setting sale prices and payment terms, receiving orders and setting delivery, new items update and promotion. Continuous after sales support is a major part of our operation, it defines our business mentality and strategy.
Suppliers coordination
Following up with local suppliers as well as suppliers from U.A.E., K.S.A., India and China. Negotiating prices and payment terms, setting quality and quantity requirements, finalizing orders and following up on delivery.
- Warehouse and distribution management Direct supervision of the warehouse which is the heart of our operation. My responsibility covers every detail and aspect starting with building, organizing material, receiving and releasing material, inventories, scheduling deliveries and assigning orders through 2 drivers/pickups, outsourcing for trailers and pickups when needed (organizing and scheduling up to 10 drivers/vehicles per day), and finishing with workforce management (recruiting, task assignment, daily work schedule, annual leaves, …).
Handled employee files and issues,
Monitored the daily operations and
Preserved an exceptional level of customer service.
Acted as a link between the main office and the retail operation,
Supervised couple of very successful inventories, where my results proved very efficient and reliable.
Followed up on employees’ performance and schedule,
Organized daily operations,
Audited managerial and cashier reports,
Stock management, weekly orders, received shipments, pricing, inventory control, and target achievement.
.
.
.
.
I am Basically a hospitality management graduate, and worked in this industry for a period of 4 years. I have been a part of different organizations, where I mainly gained a major experience in customer service and satisfaction. I was introduced to various working systems (PMS & FIDELIO hotels version) and diverse environments. During this period, I have acquired the knowledge of many tasks (Check in, Check out, Cashier, Invoice Posting, Operator, Guest relation, Public relation, Reservation, Department Coordination, and Auditing).
BA in Finance with high grades on all major courses.
Technical Degree In hotel management / TS3 From October 2003 Until June 2006