Receptionist/ Secretary
MRGroup Building Contracting Co. L.L.C.
Total years of experience :5 years, 5 Months
• Handling phone calls and inquiries
• Organizing meetings
• Managing daily electronic diary
• Creating business letters
• Handled faxes and incoming emails
• Typing documents and updating daily report
• Creating statement of accounts
• Filing
• Contact professional and/or aspiring writers by telephone and assist with their inquiries.
• Ensure every author to have a clear and accurate understanding on how we could help them achieve their publishing goals.
• Promote and explain products and service.
• Help author choose the best publishing/marketing options based in their book’s genre.
• Explain the entire publishing process.
• Gather author’s information and input order details into the computer.
• Confirm orders placed and verify contact details.
• Transfer to finance department for the payment.
• Effectively manage large amounts of incoming calls.
• Generate sales leads.
• Indentify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedure, guidelines and policies.
• Take the extra mile to engage customers.
ABC President of the rotary club Asst. Editor in school magazine club No.1 School Senator