Hope Komugabe

 Overseeing and assessing customer service and sales agent activities and providing them with regular performance related feedback.
 Investigating and solving customer complaints
 Assisting customer service and sales agents with duties where required and performing additional duties where needed.
 Strategizing and monitoring daily activities of customer service operation.
 Training staff in areas of customer service and company policies

 Providing quotations and specifications to clients pertaining to vehicles they are interested in buying.
 Ensuring appropriate handling of client calls, emails and problems with apposite actions.
 Maintaining close connection with the suppliers to acquire cost-effective pricing and specifications.
 Preparing internal lease quotations and settling final prices for company products in alignment with the market trends.
 Preparing and recording finance document, steering transaction procedures for returned vehicles and adhering to company standards and policies to deliver maximum customer service.
 Ensuring strict compliance with the Massar quality policy and assuring regular maintenance, repairing and replacement of all vehicles before hand-over to clients

 Effectively handled and resolved all client queries in addition to responding to all phone calls.
 Analysed and evaluated qualification procedures before providing vehicles on rent.
 Coordinated with the clients pertaining to any changes in the rates or charges pertaining to rent and lease agreements.
 Prepared registers to record all rent and lease related information, maintained cleanliness and positive environment in the work area and followed rental agent guide while performing assigned duties.

 Drafted and maintained calendars and agenda of department while meeting assigned work targets.
 Proactively performed administrative activities, including drafting correspondence, scheduling appointment as well as organising, planning and developing specific goals.
 Prepared daily defect and maintenance reports, also organised daily work activities, schedules and training for all department staffs.