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Horyah Alfayez, Customer service representative

Horyah Alfayez

Customer service representative

Gulf International Bank GIB

Location
Saudi Arabia - Dammam
Education
Bachelor's degree, English Language
Experience
10 years, 2 Months

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Work Experience

Total years of experience :10 years, 2 Months

Customer service representative at Gulf International Bank GIB
  • Saudi Arabia - Khobar
  • My current job since March 2014

-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-respond promptly to customer inquiries.
-obtain and evaluate all relevant information to handle product and service inquiries
-maintain customer databases
-communicate and coordinate with internal departments
-provide feedback on the efficiency of the customer service process

Education

Bachelor's degree, English Language
  • at College of Art, Dammam University
  • June 2012

* B.A. in English Language, from College of Art, Dammam University, Dammam, Saudi Arabia, June 2012

Specialties & Skills

Human Resources
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Operation
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Banking
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Training
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Translation
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I can work professionally with some of the Microsoft Office programs
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Excellent skills in dealing with computer
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Can undertake difficult mandate and meet tight deadline.
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Familiar with both Windows and Mac platforms.
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Ability to learn quickly.
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Professional Skills: meeting management, gathering requirements, presentation & communicating
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Languages

English
Expert
Arabic
Expert

Memberships

Student council at Dammam university
  • assistant
  • January 2011

Training and Certifications

System, Devices and Procedure Familiarization Workshop (Training)
Training Institute:
Retail Pre Go Live Training
Date Attended:
April 2014
Advance Customer Service (Training)
Training Institute:
Gulf International Bank - Retail Pre Go Live Training
Date Attended:
March 2014
Troubleshooting Course (Training)
Training Institute:
Retail Pre Go Live Training
Date Attended:
April 2014
GIB Personality (Training)
Training Institute:
Gulf International Bank - Retail Pre Go Live Training
Date Attended:
March 2014
Info Sec & Operation Risk Awareness Session (Training)
Training Institute:
Retail Pre Go Live Training
Date Attended:
April 2014
Business Writing (Training)
Training Institute:
Gulf International Bank - Retail Pre Go Live Training
Date Attended:
March 2014
Negotiation Skills (Training)
Training Institute:
Retail Pre Go Live Training
Date Attended:
April 2014
Soft Skills Course (Training)
Training Institute:
Retail Pre Go Live Training
Date Attended:
April 2014
Innovation Skills (Training)
Training Institute:
Gulf International Bank - Retail Pre Go Live Training
Date Attended:
March 2014