Customer Services
Dallah Hospital
Total years of experience :2 years, 4 Months
- Confer with customers by telephone to provide information about services, enter or cancel appointments, or obtain
details of complaints.
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular service is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers' problems.
RELEVANT COURSEWORK & CLASS PROJECTS - Information Systems Security - Fundamentals of Digital Business Strategy - Information Systems Practicum - Information Systems Policy ⇒Explored security policies, models, and mechanics for secrecy, integrity, and availability. In addition, completed group research project on A Critical Review of Firewall Products. ⇒Implemented a comprehensive information systems project (IT Help Desk Tier III) in Information Systems Practicum course. ⇒Completed group research project on IT Challenges Facing Women in Saudi Arabia. Research focused on recognition of the importance of business and organizational culture, stakeholder involvement, and the executive sponsorship, implementation, and maintenance in Fundamentals of Digital Business Strategy course.