Hosam Elnagar

Senior Technical Support at Ajman University of Science & Technology

• United Arab Emirates - Ajman
• My current job since December 2001

Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Talking staff/clients through a series of actions, either face to face or over the telephone.
 Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
 Replacing parts as required.
 Providing support, including procedural documentation.
 Following diagrams and written instructions to repair a fault or set up a system.
 Supporting the roll-out of new applications.
 Setting up new users’ accounts and profiles and dealing with password issues.
 Responding within agreed time limits to call-outs.
 Working continuously on a task until completion (or referral to third parties, if appropriate).
 Prioritizing and managing many open cases at one time.
 Rapidly establishing a good working relationship with customers and other professionals.
 Testing and evaluating new technology.
 Conducting electrical safety checks on computer equipment.
 Create and restore the images through Symantec Norton ghost software and Acronis software.

IT Support & Trainer at Al-Ahli Institute for Cultural & Computer

• Other
• May 2000 to June 2001