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Hosam Mohamed, Senior Service Engineer

Hosam Mohamed

Senior Service Engineer·Oracle - Egypt

Egypt

Bachelor's degree, Engineering

Work experience

Total years of experience: 15 years, 7 months

Senior Service Engineer

March 2021 - Present

Oracle - Egypt

Cairo, Egypt

March 2021 - Present

Delivering ACS Services onsite and remotely.
 Work on different projects with many of customers in middle east, Africa and Europe.
 Provide different assessments, configuration, performance, migration, patch assessments &
Backup Recovery.
 Handle Database migration projects to Exadata.
 Very Good Experience in Engineered Systems, Exadata and Super Cluster.
 Cloud Knowledge.
 Good Experience in Telecom and Banking fields.
Company industry:
IT Services
Job role:
Support Services

Senior Database Administrator

April 2020 - March 2021

Orange Business Services - Egypt

Cairo, Egypt

April 2020 - March 2021

Responsible for supporting around 20 customer databases with different technologies based on
orange shared cloud (oracle, Mssql, Mysql).
 Solve any database issue received by any mean of communication (Mail, ticketing systems, call)
 24*7 on call bases support.
 Apply any change request received from customers (new installation, upgrade, migration, scale
in and out, scale up and down, etc.)
 Comply with customer SLA for all support cases according to their support contract.
 Perform Database administration tasks for all customers (Oracle, MSSQL, and MYSQL).
 Run Proactive actions based on monitoring tools like Preventive Maintenance, performance
tuning and Health Checks for Databases.
 Do all oracle Recovery Manager (RMAN) Scenarios (backup, restore and recovery) using both
disks and tapes.
 DR implementation and testing with Oracle data Guard and data guard broker.
 Run bench testing and DR drill test for our customers.
 Have a good practical knowledge in Oracle RAC 12C&11g, ACFS, ASM implementation and
configuration.
Company industry:
Telecommunications
Job role:
Support Services

Senior Oracle Database Administrator

September 2017 - March 2020

Network International Payment Solutions

Cairo, Egypt

September 2017 - March 2020

Main Duties:

Provide Level 1 and 2 supports to database operation, including fulfilling requests and
troubleshooting issues.
 Ensure availability and health of database system.
 Ensure compliance to IT security standards, policies and procedures for database
implementation and operation
 Setup database to baseline standards, including backup.
 Perform database maintenance including scheduling of downtime activities and patching.
 Enterprise-level database scaling and capacity planning.
 Perform Optimization and performance tuning.
 Database design and implementation of data models, tables, indexes, and schemas to support
new functionality as the business demands.
 Installing Oracle server and client software, creating, upgrading and patching databases on
Linux and Windows
 Upgrade and Migrate oracle database to higher version on multi platforms.
 Working with Development team to apply their new Reports and Functions to the Database.
Company industry:
Financial Services
Job role:
Information Technology

Database specialist

May 2015 - September 2017

International Turnkey Systems (ITS) Global Delivery Center

May 2015 - September 2017

ITS Customers for All database problems, failure and Requests for the Following types of databases (Oracle-Sybase-Microsoft SQL) on UNIX, Linux and window environments.
•Achieve the customer SLA for all support tickets according to the support contract.
•Perform Database administration tasks for some of the customers (Oracle).
•Prepare Preventive Maintenance, performance tuning and Health Check for Databases (Oracle Sybase).
•Updating and upgrading database with latest updates and patches (Oracle).
•Have a good knowledge in oracle Recovery Manager (RMAN) all backup, restore and recovery scenario on both disks and tapes.
•Have a good knowledge in Oracle data Guard, and data guard broker implementation, configuration and troubleshooting.
•Have a good practical knowledge in Oracle RAC 12C&11g ASM implementation and configuration.

Projects: - KHALIFA university Oracle RAC 12C implementation and data migration.
- ALSALAM Bank in Sudan Oracle RAC 11G implementation and data migration.
Job role:
Information Technology

Assistant support engineer

August 2013 - May 2015

International Turnkey Systems

Cairo, Egypt

August 2013 - May 2015

(ITS) Global Delivery Center
Main Duties:
•Single Point of Contact and Incident owner for all ITS customers including Banking, ERP and Infrastructure
•Provide 24x7 operations support for 120+ customers and 2000+ end users over Africa, Asia, Middle east and Levant within the Incident Management Process
•Works according to ITIL® as service management frame work
•Experience in working with a geographically dispersed organization and customers
•Handling all incidents, service requests and escalations through BMC Remedy ticketing system according to predefined SLA (Service level agreement) and OLA (operational level agreement)
•Manage customer expectations of response time and issue resolution
•Work with all support groups, vendors and third parties to provide seamless support to customers
•monitoring the effectiveness of Incident Management and making recommendations for improvement
•Manage the reporting tool for generating external and internal reports
•Solve incidents based on good working knowledge of networking and system
Company industry:
IT Services
Job role:
Information Technology

Electrical Design Engineer

December 2010 - August 2013

shaker consultancy group

Cairo, Egypt

December 2010 - August 2013

 Prepare All Design drawings in DD Stage (Detailed Design) for Lighting - Power_ Feeder
Routing - LV raiser Diagram - MV Raiser Diagram, etc.
 Prepare preliminary Project study for Electrical works in Form of Schematic Report.
 Prepare All Drawings For Construction Phase with All required Calculations,
Panel Distribution and Substation Details
 Preparing the Project BOQ (Bill of Quantity).
 Review Electrical Submittals Received From Contractors
 Review Projects Shop Drawings.
 Attend Site Inspection for Pre-Designed Projects.
Company industry:
General Engineering Consultancy
Job role:
Engineering

Education

Helwan University Electrical engineering

October 2010

October 2010

Bachelor's degree, Engineering

Egypt

GPA (point): 4.6 out of 5

GPA (point): 4.6 out of 5

Helwan University Electrical engineering

January 2010

January 2010

Bachelor's degree, Engineering

]

Skills

Oracle RAC
Expert
Oracle RAC
Expert
Oracle Database Administration
Expert
Oracle Database Administration
Expert
SQL
Expert
SQL
Expert
RMAN
Expert
RMAN
Expert
BANKING
Expert
BANKING
Expert
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
BACKUP
Expert
BACKUP
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DELIVERY
Expert
DELIVERY
Expert
ERP
Expert
ERP
Expert
ITIL
Expert
ITIL
Expert
LIGHTING
Expert
LIGHTING
Expert
MICROSOFT WINDOWS 2000
Expert
MICROSOFT WINDOWS 2000
Expert
Golden Gate
Intermediate
Golden Gate
Intermediate
ASM
Expert
ASM
Expert
Exadata
Intermediate
Exadata
Intermediate
Oracle RAC
Expert
Oracle RAC
Expert
Oracle Database Administration
Expert
Oracle Database Administration
Expert
SQL
Expert
SQL
Expert
RMAN
Expert
RMAN
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Microsoft Azure Administration Certified Associate
Sep 2020

Hobbies and interests

Singing