Automotive Bodyshop supervisor
NISSAN
Total years of experience :14 years, 3 Months
•Implemented performance, quality and efficiency measures to achieve aggressive production goals with high CS score .
•Drove daily production activities with effective communication and leadership.
•Ensuring and improving the performance, productivity, efficiency and profitability of the automotive service center operations through the provision of effective methods and strategies.
•Developed strategies to increase the yearly CSI average score from 70 to 89 and Adjust yearly sales performance from 76% to 101%.
•Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning a team of high performance individuals who can follow the procedures and processes of the company to improve guest delight, satisfaction and service sales performance.
•Worked directly to Reduce the wip from 132 to 35 JC, reduce RFI amount from 189000 SR to 29000 SR, Adjust yearly CSI average score from 72 to 90 and Adjust yearly sales performance from 82% to 102 %.
•Advising consumers about the need for regular maintenance and listening to consumers concerns and their requirements, then prepares orders that describe the problem, the potential fixes needed, the time it takes to complete the repair and the estimated cost, broken down by labor and parts.
•Achieving the highest net sales of 0.8 million during the first quarter of 2013 and best CSI achiever in the service center for 15 months respectively .