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Hossam Sayed, Team Manager

Hossam Sayed

Team Manager·DU, Emirates Integrated Telecommunication

Egypt

Bachelor's degree, Computer and information systems (H.I.C.I.S) .

Work experience

Total years of experience: 14 years, 6 months

Team Manager

May 2022 - October 2025

DU, Emirates Integrated Telecommunication

Dubai, United Arab Emirates

May 2022 - October 2025

Presented and sold telecom products and services, e.g., prepaid and postpaid, home Internet, phone devices,
data solutions, SME, and business needs to potential and existing customers.
Cultivated and maintained strong relationships with customers to ensure their satisfaction and loyalty.
Understood the customer needs and requirements to recommend appropriate products or services.
Negotiated contracts and sales terms with customers.
Managed a territory, achieved sales quotas, and tracked progress.
Provided ongoing support to customers, addressing their queries and resolving issues.
Maintained a good understanding of telecom technologies and products.
Stay updated with industry trends and competitor activities.
Managed point of sale systems to ensure efficient transaction processing.
Prioritized customer satisfaction to drive repeat business.
Practiced time management to ensure efficient store operations.
Company industry:
Telecommunications
Job role:
Information Technology

Boutique Manager

April 2016 - October 2025

Patchi Chocolate

Doha, Qatar

April 2016 - October 2025

Directed multi-location boutique operations, consistently exceeding weekly, monthly, and annual sales targets.
Designed and executed strategic inventory plans, ensuring optimal stock levels during peak seasons.
Maintained high product quality by overseeing proper storage and compliance with food safety standards.
Conducted comprehensive staff training programs, enhancing customer service and sales performance.
Led the store team to achieve a 25% increase in sales through strategic upselling and promotions.
Improved inventory management reduced stock discrepancies by 20%.
Enhanced customer experience, increased retention rates, and loyalty program enrollments.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales Team Manager

May 2022 - January 2025

Du

Dubai, United Arab Emirates

I found this job using Bayt.com

May 2022 - January 2025

Lead and supervise a team of shop staff, providing guidance and coaching.
Promote and demonstrate mobile devices at retail locations, trade shows, and other events.

· Develop and implement strategies to achieve shop sales targets and drive revenue growth.
· Communicate monthly sales targets to shop staff, ensuring shop owners and staff are fully aware of the targets.
· Educate shop owners and staff about the sales incentive policy and clearly explain the calculation of incentives at different achievement levels.
· Conduct comprehensive training sessions for shop staff on the current in du lineup and product specifications.
· Foster work discipline and daily management by maintaining accurate records of shop inventory.
· Collaborate with the distributor to ensure timely payments and efficient management of new orders.
· Monitor and prevent any misuse of POSM provided by management, promptly reporting any issues.
· Ensure live demos are consistently available and fully charged for customer interactions.
· Share weekly reports, providing valuable insights and updates to senior management.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Store Manager

January 2021 - April 2022

FILA Philippines

Cavite City, Philippines

January 2021 - April 2022

Manage and monitor footwear inventory levels to ensure availability and avoid stockouts.
Coordinate with procurement and production teams to ensure timely replenishment of stock.
Maintain quality control standards by conducting regular inspections and audits of footwear products.
Collaborate with sales and marketing teams to forecast demand and create promotional strategies.
Monitor market trends and competitor activities to identify new opportunities for product development.
Supervise and train staff involved in footwear handling and processing.
Handle customer complaints and feedback related to footwear quality and availability.
Prepare and present reports on inventory levels, sales performance, and quality metrics to management.
• Supervise and train staff involved in footwear handling and processing.
• Handle customer complaints and feedback related to footwear quality and availability.
• Prepare and present reports on inventory levels, sales performance, and quality metrics to management.
• Manage and monitor footwear inventory levels to ensure availability and avoid stock outs.
• Maintain quality control standards by conducting regular inspections and audits of footwear products
Company industry:
Retail & Wholesale
Job role:
Sales

Store Manager

January 2021 - January 2022

FILA

Cavite City, Philippines

January 2021 - January 2022

Motivated and inspired the team to achieve sales goals and deliver exceptional customer service.
Resolved employee issues and fostered a positive work environment.
Developed and implemented sales strategies to drive store performance.
Managed inventory levels, ensuring product availability, and minimizing shrinkage.
Increased store sales by 15% year over year and reduced inventory loss by 10% through improved controls.
Maintained high standards of customer service.
Ensured consistent brand presentation and visual merchandising.
Addressed and resolved customer issues and complaints.
Managed cashier systems to ensure accurate financial transactions.
Company industry:
Retail & Wholesale

Branch Manager

February 2018 - December 2020

Patchi Chocolate

Dubai, United Arab Emirates

February 2018 - December 2020

-
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Boutique Manager

April 2016 - February 2018

Bonne Maniere

Doha, Qatar

April 2016 - February 2018

lenôtre and Patchi Chocolate


Led a store team, achieving a 15% increase in sales through strategic up selling and promotions.
Improved inventory management, reducing stock discrepancies by 20%.
Enhanced customer experience, increasing retention rates and loyalty program enrollments
Company industry:
Food & Beverage Production
Job role:
Sales

Store Manager

March 2014 - April 2016

Apparel Group

Dubai, United Arab Emirates

March 2014 - April 2016

New Yorker
Managed store operations, achieving a 20% increase in revenue through targeted marketing.

Led a team of 25+ employees, improving efficiency and customer service ratings.

Optimized inventory and stock rotation, reducing waste and increasing profitability.

Led store operations across multiple departments, ensuring high sales performance.

Implemented merchandising strategies to enhance store aesthetics and sales.

Trained staff to enhance KPI metrics (ATV, UPT, conversion rates).

Implemented effective visual merchandising strategies, improving store presentation and sales.
Company industry:
Retail & Wholesale
Job role:
Sales

Team Leader - Store In-charge

January 2014 - January 2016

APPAREL Group

Dubai, United Arab Emirates

January 2014 - January 2016

Led store operations across multiple departments, ensuring high sales performance.
Trained staff to enhance KPI metrics (ATV, UPT, TC, and SPSF).
Implemented effective visual merchandising strategies, improving store presentation and sales.
Company industry:
Retail & Wholesale

Real Estate Sales Agent

May 2011 - February 2014

AMER GROUP

Alexandria, Egypt

May 2011 - February 2014

• Conducted market research to identify active listings and investment opportunities.
• Advised clients on market conditions, pricing strategies, and property valuations.
• Arranged and conducted property showings, open houses, and private viewings.
• Built and maintained strong client relationships, enhancing referral business and repeat customers.
Company industry:
Real Estate
Job role:
Sales

Education

Higher Institute For Computers And Information Systems

May 2011

May 2011

Bachelor's degree, Computer and information systems (H.I.C.I.S) .

Egypt

GPA (percentage): 99%

GPA (percentage): 99%

Computer and information systems (H.I.C.I.S) .
View attachment

Higher Institute Abu Qir Higher

May 2011

May 2011

Bachelor's degree, Computer and Information Systems

Egypt

GPA (rating): Good

GPA (rating): Good

Computer and Information Systems
View attachment

Higher Institute of Computer and Information Systems AbuQir

May 2011

May 2011

Bachelor's degree, Computer And information systems

Egypt

GPA (rating): Good

GPA (rating): Good

View attachment

Skills

Management
Expert
Management
Expert
KPI
Expert
KPI
Expert
Stores
Expert
Stores
Expert
Sales
Expert
Sales
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
planning
Expert
planning
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LUXURY GOODS
Intermediate
LUXURY GOODS
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
RETAIL MANAGEMENT
Intermediate
RETAIL MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
JOURNALISM
Intermediate
JOURNALISM
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
Management
Expert
Management
Expert
Coaching
Expert
Coaching
Expert
Communication
Expert
Communication
Expert
knowledge of retail sales and merchandising
Expert
knowledge of retail sales and merchandising
Expert
customer service and organizational skills
Expert
customer service and organizational skills
Expert
Cashier
Expert
Cashier
Expert
Negotiation
Expert
Negotiation
Expert
Engaged and understanding
Expert
Engaged and understanding
Expert
Teamwork and collaboration
Expert
Teamwork and collaboration
Expert
Leadership
Expert
Leadership
Expert
Talent for motivating others
Expert
Talent for motivating others
Expert
Inventory processes
Expert
Inventory processes
Expert
retail marketing
Expert
retail marketing
Expert
the ability to assess and initiate things independently.
Expert
the ability to assess and initiate things independently.
Expert
marketing
Expert
marketing
Expert
digital marketing
Expert
digital marketing
Expert
order
Expert
order
Expert
operation
Expert
operation
Expert
merchandising
Expert
merchandising
Expert
sales coordination
Expert
sales coordination
Expert
key account management
Expert
key account management
Expert
Fashion
Expert
Fashion
Expert
customer handling
Expert
customer handling
Expert
Team coaching
Expert
Team coaching
Expert
Team player
Expert
Team player
Expert
hardworking
Expert
hardworking
Expert
Self motivated
Expert
Self motivated
Expert
purchasing
Expert
purchasing
Expert
marketing management
Expert
marketing management
Expert
marketing mix
Expert
marketing mix
Expert
materials
Expert
materials
Expert
market research
Expert
market research
Expert
problem solving
Expert
problem solving
Expert
retail
Expert
retail
Expert
procurement
Expert
procurement
Expert
mobile
Expert
mobile
Expert
marketing strategy
Expert
marketing strategy
Expert
wholesale
Expert
wholesale
Expert
outlook
Expert
outlook
Expert
quotations
Expert
quotations
Expert
Microsoft power point
Expert
Microsoft power point
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Accounting
Expert
Accounting
Expert
Business Development
Expert
Business Development
Expert
Science
Expert
Science
Expert
Project Management
Expert
Project Management
Expert
Sales Management
Expert
Sales Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Training
Expert
Training
Expert
Food Safety
Expert
Food Safety
Expert
Organization
Expert
Organization
Expert
Teamwork
Expert
Teamwork
Expert
Driving
Expert
Driving
Expert

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
ICDL—International Computer Driving License—UNICEF
Commercial Excel—EAAC Group for
Sales Techniques and Customer Service Culture—Qatar
Best Outstanding Sales Performance
Product
Outstanding Sales Performance
Sep 2015
Show credentials
Sales techniques & developing a customer service culture
Apr 2017
Product knowledge
Show credentials
Training
Basic Food Hygiene Course
GEMS Quality Consultants
Oct 2018

Hobbies

  • Designing
    I like to make some designs when I have a free time
  • Walking
  • Soccer