said achwah

 Stock Management: Stock replenishment, new season order proposal.
 Team: Management, Development, motivation.
 Store Display: Following/implement merchandise standards, brand visual updates.
 Customer service: assure/implement professional customer service through sales team, creating customer data base.
 Sales reports analysis.

• Stock Management: control, liquidation plan for slow-moving stock, periodic stock counting, replenishment.
• Team: Management, Development, motivation, Grooming.
• Store Display: Following/implement merchandise standards, brand visual updates.
• Categories communications related to store requirements.
• Customer service: assure/implement professional customer service through sales team, creating customer data base.
• Sales reports analysis.

• Creating a competitive and profitable work environment.
• Set daily, weekly and monthly target with retail supervisors and implement smart action plan.
• Coach retail supervisors to set goals to improve their performance.
• Identify man power requirements and mix, identify poor performing staff and give them on-the-job-coaching.
• Set monthly smart goals to improve underperforming areas, products and brands.
• Measure category sales contribution, average basket value, set target for cross selling and link sales.
• Manage ideal stock levels and forward cover in consultation with the retail supervisors.
• Communicating with country suppliers/brands distributor and Plan for Marketing Calendar.
• Organizing brands promotion.
• Contractors communication linked to showroom \[visual, logo, counter production\]
• Government Sector Sponsorship agreements.
• Communicating with country suppliers/brands distributor and Plan for Marketing Calendar.
• Dealing with customer service issues such as queries and complaints.
• Supervising department managers and organizing training.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues. • Responding/Follow-up to customer complaints and comments.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Stock controlling & replenishment, sales forecasting
• Retail recruitment.

• Manage and develop the sales team in order to achieve high levels customer satisfaction.
• Cultivate a culture of excellent customer service; resolve customer complains effectively and promptly.
• Stock management, information available to ensure sales opportunities is maximized.
• Reaching sales targets and increasing profits.
• Supervising departmental managers and organizing training.
• Overseeing stock control and receiving orders.
• Ensuring standards for quality, customer service.

• Manage and develop the team in order to achieve high levels of revenue.
• Cultivate a culture of excellent customer service, leading by example, resolve customer complains effectively and promptly.
• Analyze stock management, information available to ensure sales opportunities are maximized.
• Reaching sales targets and increasing profits.
• Supervising departmental managers and organizing training.
• Overseeing stock control and receiving orders

• Responsible for creating a competitive and profitable work environment within my section.
• Responsible for maximizing sales, minimizing cost and achieving the section’s business objectives.
• Team Management.
• Merchandising.
• Hitting sales targets and implementing strategies to improve sales.
• Stock Control.
• Assuring high standards of customer service.
• Training sales team.