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said achwah, Store Manager

said achwah

Store Manager·Porsche Design - United Arab Emirates

United Arab Emirates

Bachelor's degree, Management

Work experience

Total years of experience: 14 years, 2 months

Store Manager

March 2020 - Present

Porsche Design - United Arab Emirates

Dubai, United Arab Emirates

March 2020 - Present

 Stock Management: Stock replenishment, new season order proposal.
 Team: Management, Development, motivation.
 Store Display: Following/implement merchandise standards, brand visual updates.
 Customer service: assure/implement professional customer service through sales team, creating customer data base.
 Sales reports analysis.

Company industry:
Fashion & Apparel
Job role:
Sales

Store Manager

August 2016 - Present

Paris Gallery

Ras Al Khaimah, United Arab Emirates

August 2016 - Present

• Stock Management: control, liquidation plan for slow-moving stock, periodic stock counting, replenishment.
• Team: Management, Development, motivation, Grooming.
• Store Display: Following/implement merchandise standards, brand visual updates.
• Categories communications related to store requirements.
• Customer service: assure/implement professional customer service through sales team, creating customer data base.
• Sales reports analysis.

Company industry:
Perfume & Cosmetics
Job role:
Management

store manager

December 2015 - August 2016

Paris Gallery

Manama, Bahrain

December 2015 - August 2016

• Creating a competitive and profitable work environment.
• Set daily, weekly and monthly target with retail supervisors and implement smart action plan.
• Coach retail supervisors to set goals to improve their performance.
• Identify man power requirements and mix, identify poor performing staff and give them on-the-job-coaching.
• Set monthly smart goals to improve underperforming areas, products and brands.
• Measure category sales contribution, average basket value, set target for cross selling and link sales.
• Manage ideal stock levels and forward cover in consultation with the retail supervisors.
• Communicating with country suppliers/brands distributor and Plan for Marketing Calendar.
• Organizing brands promotion.
• Contractors communication linked to showroom \[visual, logo, counter production\]
• Government Sector Sponsorship agreements.
• Communicating with country suppliers/brands distributor and Plan for Marketing Calendar.
• Dealing with customer service issues such as queries and complaints.
• Supervising department managers and organizing training.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues. • Responding/Follow-up to customer complaints and comments.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
• Stock controlling & replenishment, sales forecasting
• Retail recruitment.

Company industry:
Retail & Wholesale
Job role:
Management

store manager

April 2015 - November 2015

Paris Gallery

Dubai, United Arab Emirates

April 2015 - November 2015

• Manage and develop the sales team in order to achieve high levels customer satisfaction.
• Cultivate a culture of excellent customer service; resolve customer complains effectively and promptly.
• Stock management, information available to ensure sales opportunities is maximized.
• Reaching sales targets and increasing profits.
• Supervising departmental managers and organizing training.
• Overseeing stock control and receiving orders.
• Ensuring standards for quality, customer service.

Company industry:
Retail & Wholesale
Job role:
Management

Retail Manager

October 2014 - April 2015

Paris Gallery

Ras Al Khaimah, United Arab Emirates

October 2014 - April 2015

• Manage and develop the team in order to achieve high levels of revenue.
• Cultivate a culture of excellent customer service, leading by example, resolve customer complains effectively and promptly.
• Analyze stock management, information available to ensure sales opportunities are maximized.
• Reaching sales targets and increasing profits.
• Supervising departmental managers and organizing training.
• Overseeing stock control and receiving orders

Company industry:
Perfume & Cosmetics
Job role:
Management

Section Supervisor

April 2012 - September 2014

Paris Gallery

Ras Al Khaimah, United Arab Emirates

April 2012 - September 2014

• Responsible for creating a competitive and profitable work environment within my section.
• Responsible for maximizing sales, minimizing cost and achieving the section’s business objectives.
• Team Management.
• Merchandising.
• Hitting sales targets and implementing strategies to improve sales.
• Stock Control.
• Assuring high standards of customer service.
• Training sales team.

Company industry:
Watches & Luxury Goods
Job role:
Management

Education

SIDOON COLLEGE

June 2011

June 2011

Bachelor's degree, Management

Lebanon

GPA (point): 3.5 out of 5

GPA (point): 3.5 out of 5

SIBLIN TRAINING CENTER Al

August 2007

August 2007

Bachelor's degree, Business & Office Management

Lebanon

GPA (point): 3 out of 5

GPA (point): 3 out of 5

BISSAN OFFICIAL HIGH SCHOOL

August 2004

August 2004

High school or equivalent, Social and Economics Section

Lebanon

GPA (percentage): 75%

GPA (percentage): 75%

Skills

Watches
Expert
Watches
Expert
Fragrances
Expert
Fragrances
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Store Management
Expert
Store Management
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
LEGAL
Expert
LEGAL
Expert
MARKETING
Expert
MARKETING
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
QUALITY
Expert
QUALITY
Expert
RECEIVING
Expert
RECEIVING
Expert
SAFETY
Expert
SAFETY
Expert
SALES
Expert
SALES
Expert
STOCK CONTROL
Expert
STOCK CONTROL
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Training
Customer Service Uplifting
Ron Kaufman
Aug 2015
Show credentials
Fragrance & Cosmetics
PG
Nov 2010
Watches & Jewelry
PG
Nov 2014

Hobbies

  • Reading