QA &Personal Assistant
Semiramis InterContinental
Total years of experience :25 years, 7 Months
• In charge of Quality Evaluation documentation Audit, Alternative Arrangements.
• Monitor in IHG corporate standards initiatives to ensure full compliance of the brand standards.
• Directs the work assignment of supervisory and non-supervisory personnel as per EAM i/c of Rooms direction to ensure consistency of professional and friendly service environment
• Coordinate with Various department to fulfill daily internal activities, addressing any issues or concerns raised by guest or department and effectively ensure they are resolved
• Contribute in following up on Front Office, Housekeeping, laundry, Health Club and Engineering assigned tasks in order to support achievement of overall room division & engineering targets.
• Assist EAM i/C of Room in communication with local authorities with regards to licenses, and inspections including National Food Safety Authorities (NFSA).
• Guest review reply on Social Media platforms and ensure that hotel reputation is consistently in a good position i.e., Expedia and hotels.com
• Attend online Green engage and Corporate Social Responsibilities (CSR) events.
• Assist with administrative tasks.
CAIRO OFFICE
• Restructure the main office in Cairo, e.g. internal organization chart, reallocate positions, establish a new policy statement, quality management system for all departments, and documentation on all services.
• Ensure delivery of all documented procedures and work instructions against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule in coordination with Aswan office.
• Directly supervise quality assurance team, auditing, findings, correction & preventive actions taken.
• Implement ongoing quality improvement processes working with interdepartmental teams.
• Headhunt to qualified candidates matching Company strategy and requirements.
• Designing and implementing the anti-corruption program.
• Scheduling regular meetings and recording decisions (e.g. assigned tasks and next steps).
ASWAN OFFICE
• Identifying the hiring needs for Benban Solar Park project, preparing the job description, talent search, screening and shortlisting, Interviewing, Introduction & induction of the new employees.
• implementing and maintaining procedures, work instructions on-site as per World bank & European bank requirements.
• Coordinate project activities, including simple tasks and larger plans, delegating tasks to employees.
• Communicate progress to all team members.
• Monitor project progress and address potential issues
• Preparing action plans, analyzing risks and opportunities, and gathering necessary resources.
• Measure and report on project performance
• Act as the point of contact for all participants
JEDDAH OFFICE
• Organizing, attending ad participating in stakeholder meetings.
• Attending meetings with senior management introducing Solar Installer Egyptian Branch services and accomplishments to Clients.
• Assist in restructure Jeddah office Branch, e.g. internal organization chart, reallocate positions, establish a new policy statement, quality management system for all departments, and documentation on all services.
• Identifying the hiring needs for the JEDDAH office branch, preparing the job description, talent search, screening and shortlisting, Interviewing, Introduction & induction of the new employees.
• Prepare and provide documentation to internal teams and key stakeholders
• Answer telephone calls attend to visitors and assist other staff in the department with their enquirers.
• Reads and routes incoming mail, and replies to email messages as assigned.
• Schedule appointments and arranges travel schedule and reservations.
• Take dictation, composes, and type routine correspondences such as business letters, reports, or office memorandums.
• Maintain records of all activities, document events, and actions.
• Reports issues and concerns to appropriate staff.
• Handle of all correspondences, filling, etc.
• Organizing and coordinating office operations and procedures to ensure work office is effective.
• Evaluate the previous quality management system, did search query through a survey to all rehabilitation resort to all services and activities.
• Establish and maintain the policy for documentations on all services.
• Developed a new quality management system for all departments e.g. physiotherapy unit, geriatric unit & Students' special needs school.
• Ensure delivery of all documented procedures and work instructions against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
• Directly supervise quality assurance team, auditing, findings, correction & preventive actions taken.
• Implement ongoing quality improvement processes working with interdepartmental teams.
• Provide a training plan to all departments, individuals (on Job Training) and monitor training implementation.
• Assist the training department to conduct orientation programs for the newly hired to ensure full awareness of rehabilitation resort profile, policy statements, mission & vision, work procedures, work instructions, used forms, and quality standards.
• Evaluate training courses conducted to ensure effectiveness, evaluate trainees’ performance.
• Conduct annual and semi-annual internal audits on all services & activities.
• Perform as night duty manager 3 nights per week.
• Prepare inpatient daily admission & discharge sheets.
• Type all medical reports, medical certificates, and discharge summaries.
Take dictation, compose, and types routine correspondences such as media articles, medicine school exams, letters, reports, or office memorandums
• Handle all indoor medical conferences.
• Assist in the Arab Board work procedures.
• In charge of Late Prof. Dr. Adel Sadek private library.
• Set up work procedures, instruction, forms, and audit quality standards for delivery.
• Control and manage; regular management review meetings, recommendations, improvement opportunities, and follow-up, process measurements, customer complaints investigation, corrective & preventive action completion, action to correct noncompliance to ISO standards, and report to the top management representative.
• Performing other duties as assigned.
• Manage day-by-day activities.