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houda kousri, Process & Product Quality Manager

houda kousri

Process & Product Quality Manager·Cummins Arabia

United Arab Emirates

Bachelor's degree, Mechanical Engineer

Work experience

Total years of experience: 19 years, 6 months

Process & Product Quality Manager

November 2016 - Present

Cummins Arabia

Dubai, United Arab Emirates

November 2016 - Present

• Responsible for oversight of inspections and test operations
• Supports functions to develop Inspection, Test Plans and Processes
• Verifies results of pre-determined Inspection and Test Operations in agreed Inspection and Test Plans, together with functional inspectors.
• Verifies results of rectification operations for Quality Problems
• Analyzes Quality Problems and leads Corrective Actions for Continuous Improvement
• Performs Continuous Improvement Projects
• Supports Quality Management System
• ISO 9001:2015 Lead Internal Auditor

Company industry:
Mechanical Engineering
Job role:
Quality Control

Quality Manager

November 2013 - May 2016

REFCO Metals

Dubai, United Arab Emirates

November 2013 - May 2016

- Management Representative
- TS 16949 Acrreditation
- Quality Manual creation and updating
- Document Control process and update
- Internal Audit Schedule / Audit Compliance
- Quality Management Training -
- Reporting company KPI in Managment Review Meeting
- Calibration : Schedule / maintenance / Records
- Responsible for Good In Process
- Control of Non Conformance Process
- Implementation of corrective actions for Non Conformance product / process
- Control Quality Review Area and Record
-Customer Concerns : 8D Control / 8D feedback

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Manufacturing Quality Manager

March 2008 - May 2012

Johnson Controls

Tunis, Tunisia

March 2008 - May 2012

•Lead the development and customer approval process for new products (APQP (Advanced Product Quality Planning, PPAP (Production Part Approval Process))
•Process & Product quailifcation
•Lead the implementation and standardization of PFMEA’s and Control Plans for products
Analyze quality data and define actions for: Internal Product Quality trends, Low Yields, Material Deviations, Scrap, etc.
•Develop Corrective Action Plans to address Customer Complaints and internal Quality issues.
-Responsible for continuous improvement of all products in terms of quality deliverable
-Analysis of customer Quality incident and 8D Response
-Coordination of all activities to ensure customer audits
-Supervising and coaching quality technician & engineer team
-Identify and use appropriate statistical tools and coaching team members for their use and techniques.
-Ensure the application of BBP ( Best Practice Process ) in all production lines
-Ensure that all quality activities in the plant are implemented according to quality ISO 16949 - ISO 9000
-Responsible of opertor training department

Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Manufacturing Quality Engineer

November 2005 - February 2008

Johnson Controls

Tunis, Tunisia

November 2005 - February 2008

Reporting to Plant quality Manager, I was responsible for:
· Developping of quality procedures, acceptance criteria, Inspection Sampling plans, Inspection Instructions, Quality acceptance
standards, Quality Alerts, etc
· Analyzing quality data and defining actions for: Internal Product Quality trends, Low Yields, Material Deviations, Scrap, etc.
· Developping Corrective Action Plans to address Customer Complaints and internal Quality issues.
· Continuous improvement of supplier quality, customer quality, engineering and production processes
· Establishing process/quality standards based on customer expectations
· Training of Quality tools to Quality and Operations Personnel.
· Providing technical support and guidance to Quality Technicians in the application of quality procedures, interpretation and
implementation.
· Quality support to Operations
· Reviewing Engineering changes and ensuring Quality assurance requirements which are defined into document changes at
Engineering Change Control.
· Performing audits of internal quality systems
· Creating and implementing class Quality practices (e.g., Pareto Analysis, Histograms, Cause & Effect Diagrams, SPC, etc.) to
enact continuous Quality improvement in products and services.
· Coordinating maintenance of quality record.
· Management of Corrective and Preventive Action Process
· Data collection for Quality Scorecards.
· Customer Complaints resolution process.
· Supporting to Engineering in the introduction and validation of new products.
· Visual management and continious improvement of work’s method in the shopfloor
· Process indicator analysis and action plan elaboration
· Standardization of quality tools used for all production lines and work methods

Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Launch Quality Engineer

February 2005 - October 2005

Johnson Controls

Tunis, Tunisia

February 2005 - October 2005

Reporting to Plant quality Manager, I was responsible for:
· Leading the development and customer approval process for new products (APQP (Advanced Product Quality Planning, PPAP
(Production Part Approval Process))
· Process & Product quailifcation
· Leading the implementation and standardization of PFMEA’s and Control Plans for products
· Establishing methods and processes to validate effective MSAs are completed on all tools verifying product quality.
· Creating and training to standard work as required for new product launches to enhance effective capability and understanding
· Understanding quality returns and corrective actions to incorporate lessons learned into the APQP process of next generation
products.
· Ensureing that products conform to established company and regulatory standards through effective management of product
audits.
· Leading and/or participating in quality process improvement projects through use of lean manufacturing concepts and six sigma
tools.

Company industry:
Automotive Dealership & Distributor
Job role:
Quality Control

Education

ENIT ( National Engineering Institute of Tunis)

June 2004

June 2004

Bachelor's degree, Mechanical Engineer

Tunisia

GPA (point): 12 out of 20

GPA (point): 12 out of 20

Diploma : mechanical engineer

Skills

Quality Tools
Expert
Quality Tools
Expert
Quality Management
Expert
Quality Management
Expert
ISO
Expert
ISO
Expert
Continuous Improvement
Expert
Continuous Improvement
Expert
Team Management
Expert
Team Management
Expert
Management, Problem Solving Skills, Continuous Improvement, Internal Auditor, QMS,Project Management
Expert
Management, Problem Solving Skills, Continuous Improvement, Internal Auditor, QMS,Project Management
Expert
Quality Tools
Expert
Quality Tools
Expert
Quality Management
Expert
Quality Management
Expert
ISO
Expert
ISO
Expert
Continuous Improvement
Expert
Continuous Improvement
Expert
Team Management
Expert
Team Management
Expert

Languages

English
Expert
French
Expert
Arabic
Expert

Training and Certifications

Certifications
Leadership
Jonson Controls Institue
May 2007 - May 2007
Management, Communication
Alfa Com
Sep 2008 - Nov 2008
Green Belt
Johnson Controls Institute
Apr 2005 - Aug 2005

Training
ISO 9001:2015 Lead Internal Auditor
Bureau Veritas
Nov 2016