Housam Georgeos

• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Define and initiate projects, and assign Project Managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Coach, mentor and lead personnel within a technical team environment.

· Preparation of quotations, Follow-up of major projects. Preparation and Execution of Lighting submittals for the contractors and clients based on projects (Residential & Commercial Buildings, Hotels, Labour Camps, Warehouses, Car Showrooms), Proposing lights as per the specifications and even alternatives source to meet clients budget. · Coordination with sales force assisting them in preparation of Quotations, Attending inquiries, visiting sites and assisting clients in their lighting requirements. Attending Sales Meetings, Preparation of Project reports, Sales reports. · Studying and executing lighting drawings, Proposing Lights requirements based on Lumen Calculation (Lighting Lux Level Study) for projects i.e. commercial buildings, shopping complexes, residential towers, villas, showrooms etc..

• Responsible for the whole life of the incident from creation till closure
• Participated in Process enhancement calls and interview
• Identified broken processes and passed the info to SDMs
• Participated in DSRs and other management meetings representing Workflow team
• Made sure tickets are assigned to the correct group
• Assuring tickets follow our standard Escalations
• Contacts Resolver Groups / Contact the customer and provide an update
• Ensure Service Agreements are maintained
• Communicating with helpdesk and made them aware of outages and updating Board and doing Broadcasting
• Daily Service Review meeting with Ingersoll Rand Management discussing all the issue with the Service request.
• Following up with the Tower Lead to close the old service request backlog.
• Preparing a daily report showing the up to date situation of the service request.
• Coordinating with other team lead in Ingersoll Rand account in order to make sure that the client is satisfied with our services.

· Reporting to the Sales Manager, Preparation of Quotations, and Follow-up on customer inquiries, Preparation of daily progress to evaluate the target.

· Supervising the Machines and Workers, Follow-up of orders production, transferring the Factory programs from Dos to Windows.

Daas Tannous Insurance and Reinsurance Agency - Damascus, Syria.