Houssain Fawzy elkhalafy

 Developing a solid and trusting relationship between major key clients and company
 Resolving key client issues and complaints
 Developing a complete understanding of key account needs
 Anticipating key account changes and improvements
 Managing communications between key clients and internal teams
 Managing account team assigned to each client
 Strategic planning to improve client results
 Negotiating contracts with the client and establishing a timeline of performance
 Establishing and overseeing internal budgets with the company and external budgets with the client
 Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
 Collaborating with the sales team to maximize profit by up-selling or cross-selling
 Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
 Meeting all client needs and deliverables according to proposed timelines
 Analyzing client data to provide customer relationship management
 Expanding relationships and bringing in new clients

 Dealing with the Dubai Trade system and Calogi system
 In charge for tracking import shipments
 Commissioner to deal with customs clearance in Dubai violations
 Authorized to negotiate with Dubai Customs in case of violations
 In charge for sending daily reports to management to check the flow
 Monitor the flow of work until shipments are sent to the las-mile
 Dealing with the transport department to organize the movement and ensure the delivery timing, follow-up with the Department of Accounts until the completion of collection

 organizing sales visits
 demonstrating and presenting products
 establishing new business
 maintaining accurate records
 attending trade exhibitions, conferences, and meetings
 reviewing sales performance
 negotiating contracts and packages
 Aiming to achieve monthly or annual targets.

 Advise and represent clients in courts, before government agencies, and in private legal matters
 Communicate with their clients and others
 Conduct research and analysis of legal problems
 Interpret laws, rulings, and regulations for individuals and businesses
 Present facts in writing and verbally to their clients or others and argue on their behalf
 Prepare and file legal documents, such as lawsuits, appeals, wills, contracts, and deeds

 Ensure high levels of customer satisfaction through excellent sales service  Maintain outstanding store condition and visual merchandising standards
 Maintain a fully stocked store
 Ascertain customers’ needs and wants
 Recommend and display items that match customer needs
 Welcome and greet customers
 Manage point-of-sale processes
 Actively involved in the receiving of new shipments
 Keep up to date with product information
 Accurately describe product features and benefits
 Follow all companies policies and procedures

The first work experience is the foundation stone in the CV