Business Development Manager
Spearhead Training
Total years of experience :38 years, 4 Months
Business Development Manager for the Gulf’s leading training company, customer focused and result driven, managing sales and training delivery. Excellent communication and interpersonal skills with a flair for resolving employee related issues, can work with people from diverse backgrounds on all levels. Eager to maximise efficiency, learn and achieve all targets set out. Honest and hard-working, with a determination to flourish and prosper in an important and worthwhile position. Proven academic background, computer literacy and can-do attitude together with a professional and friendly manner provide an exceptional combination for an excellent Sales Manager.
HSBC Bank PLC: Exeter St Thomas & Crediton (Branch Manager) Exeter, U.K. 2011 - Present
• Complete responsibility for two busy branches with a total of 11 retail staff and 7 specialists, including recruitment, interviewing and HR.
• Increased employee engagement scores at both branches to well above regional average, with 100% for the 'Manager Is An Active Role-Model' section
• Success in achieving personal sales objectives consistently since individual targeting introduced, with no year below 125% against plan, and several years in excess of 200%
• Delivering presentations for Training purposes on a wide variety of subjects such as Stress Generators, Customer Service and Complaints Handling for the 'One Best Way' programme (HSBC's Professional Development Scheme)
• Demonstrating exceptional communication and interpersonal skills, ensuring maximum performance
• Customer Satisfaction survey scores of over 90% for last two years on customers who are extremely or very satisfied
• Complaint resolution through personal customer service
• Outstanding staff development through regular coaching and feedback sessions on a monthly, quarterly and half yearly basis
• Financial and operational integrity, ensuring all processes are followed diligently
• Consistent achievement of challenging objectives (top third Nationwide)
• Leader of 'Next Generation' talent pool programme for HSBC in the region - mentoring & developing future HSBC Management
HSBC Torquay Strand (Sales & Service Manager) Torquay, U.K. 2009 - 2011
• Complete responsibility for running Sales Floor Team for key site store to achieve branch plan
• Training the team on a variety of subjects including motivation, sales & service
• Recruitment, Coaching and development of all team members to maximise contributions
• Providing individual and team feedback with action plans for future development
• Consistent achievement of challenging targets
HSBC Torquay Strand (Business Specialist / Deputy Manager) Torquay, Strand 2005 - 2009
• Managing a large portfolio of existing business customers
• Achievement of stretching targets relating to acquisition of new business
• Maintaining strict credit and operational standards to minimise risk
• Networking to increase profile in the local business community to gain valuable introductions
HSBC South Devon Area Office (Premier Wealth Management Clerk) 2001-2005
Torquay
• Managing a large portfolio of high net worth customers
• Direct point of contact with a remit to grow business by cross sales and recruitment
• Leading a team tasked to increase sales activity across both personal and business sectors through coaching and developing individuals and the team
1986-2001: HSBC Branches in South Devon
Handling a wide variety of customer-facing roles in several HSBC branches, satisfying challenging objectives and growing with the business.
PROFESSIONAL EXPERENCE AND SIGNIFICANT ACHIEVEMENTS
HSBC Certificate Customer Relationship Management HSBC Certificate Complaint & Objection Handling HSBC Certificate HSBC Coaching Skills Programme