Huda Kalash

Achievements:
 Increased the no. of training hours by 50% comparing to year 2010
 Maintained a monthly practice in Dubai & Jordan’s offices call brown bag sessions where we invited speakers and guests from different backgrounds to educate the team
 Managed to develop an internal training process that was applied across all our 10 offices
 Conducted different workshops through external trainers that varied between Managers trainings and for employees in different depts.

Achievements:
 Established the (Quality Control) department from the scratch by setting up policies, questionnaire, process and documents.
 Hired, trained and supervised a professional team that is directly involved in surveying clients across different countries.
 Communicating the surveys outcome in monthly basis across all our branches in order to improve clients’ experiences and the support team
 Monitoring the overall performance of all our customer care executives and provide all needed guideline and support
 Participated in several internal projects that have massively improved the site’s function, performance and helped increase the traffic

Achievements:
 Managed a team of almost 20 customer care executives who are based in different offices in the GCC.
 Monitored their day to day activities, tasks, performance and assisted them with any difficulties
 Hired and trained replacements when needed
 Created a training schedule for new hires and all related training materials that helped as a great reference for all the CCs

Achievements:
 It was a great opportunity where I had explored my abilities as a new manager specially that It was a promotion I got a year and a half from joining the company.
 Managed all the department’s functions and supervised all the recruitment executives based across all the company’s branches
 Developed a process to be able to coordinate with the team, assist them with clients’ requirements and provide all the needed support