هدى قطيشات

As the Chief of Staff, I fulfill the role of the right-hand advisor, sounding board, and gatekeeper to the CEO and Board Advisor. Leveraging my in-depth knowledge of daily business priorities, I provide the senior leadership team with unwavering support. As the crucial link between the Senior Leadership Team (SLT) and the Executive Suite, my responsibilities encompass facilitating and implementing planning, analysis, and reporting processes in close collaboration with the CEO. By effectively coordinating these efforts, I ensure seamless communication and alignment between all stakeholders involved. My role allows me to contribute directly to the organization's strategic decision-making and successful execution. In my role as the Chief of Staff, I still manage the Business Support Function with ten personnel and the Executive Support Function with three personnel, and I cover three main areas:

Executive Planning & Communication Project Coordination Strategic Initiatives As the Chief of Staff, I bring expertise in executive planning and communication, project coordination, and strategic initiatives. I play a key role in driving organizational success by facilitating the planning and execution of key initiatives. Collaborating closely with executives, I contribute to the development of strategic goals and work closely with the Senior Leadership Team (SLT) to establish project timelines, allocate resources, and ensure alignment of executive-level deliverables across the organization. Through proactive communication strategies, I consistently flow information about business goals and key performance indicators (KPIs). I leverage my analytical skills to analyze data and identify strategic initiatives that

• Acted as liaison between all stakeholders and the chairman.
• Consistently demonstrated strong attention to detail and ability to multitask within this fast-paced, high-pressure work environment.
• Conducted extensive researches on competitors, business ventures and potential acquisitions. Reporting findings, developed, formatted and maintained database.
• Coordinated preparation and timely dissemination of company reports and presentation for board meetings.
• Provided superior executive and administrative support to the chairman including correspondence, legal documents, financial management, events, logistics coordination, communications and policy compliance and problem resolution.
• Oversaw the day-to-day operations when the chairman was out of the office or on vacation.
• Established and maintained effective, lucrative relationships with governmental entities.
• Attended meetings and conference calls on behalf and/or with our chairman promoting the company brand/products and building rapport with prospects and partners.
• Tracked the progress of all outstanding procedures and processes.
• Participated in high-level hiring decisions, held interviews and nominated departmental managers.
• Represented the organization at meetings, conferences, and trade shows.
• Interacted with top suppliers, clients, partners and stakeholders on various issues.
• Negotiated and finalized contracts with new and existing suppliers, and service providers.
• Coordinated C-level calendar events, meetings, and travel arrangements.

• Developed, established a new F&B High competence concept.
• Oversaw the day-to-day operations for each developed project/business.
• Evaluated industry trends related events, publications and announcements for identifying trendsetter ideas.
• Collaborated with partners in identifying and developing potential business deals by evaluating market strategies, deal requirements, potential and financials.
• Recommended equity investments by evaluating potential business deals.
• Developed negotiating strategies based on integration of new venture with company strategies and operations.
• Assessed risks and potentials including partner requirement Drafted/negotiated contracts, integrated contract requirements with business operations for effectively closing new business deals.
• Enhanced organization reputation by implementing new/different requests as well as identifying new business opportunities.
• Conducted, produced feasibility studies/ business plans for new product development.
• Reviewed designed brochures/ other print or electronic ads to market corporate services.
• Planned events highlighting corporate services.
• Designed evaluation process for obtaining feedback from constituent.
• Interacted with key decision makers across diverse sectors pertaining to contractual procedures, licensing and other required official approvals across assigned projects.
• Prepared/ presented documentation like company documentation, financial statements, studies and construction Plans.
• Researched and identified opportunities for growth.
• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

• Coordinated administrative & management activities aimed at enhancing the club's membership sales Income.
• Set up/ ensured compliance to service standards, organizational policies and procedures.
• Enhanced client satisfaction by effectively resolving member quires, requests and complaints.
• Improved retention ratio by resolving member direct debit rejection issues.
• Maintained organizational profitability by effectively managing specific financial aspects of the business unit.
• Spearheaded human resources for accomplishing organizational objectives in compliance to legislation and industry trends.
• Defined/ implemented quality procedures with regards to day to day business operations.
• Participated in negotiating service agreements with suppliers for maintaining material delivery schedules and prices.
• Motivated, trained and disciplined employees to maximize performance.
• Completed inventory purchases and oversaw restocking.
• Generated and developed leads to acquire new clients.
• Cultivated and strengthened lasting client relationships.

Key Deliverables:
 Involved in evaluating/ planning new projects based on organizational business and operational requirements
 Assessed
 Evaluate the feasibility of new ideas of projects as proposed by the chairman. Managed administrative aspects related to day to day operations
 Set up effective communication channels between head office and other entities based on organizational policies/ practices
 Assisted admin section heads & other entities in conducting day to day administrative functions
 Implemented various process improvement initiatives for enhancing organizational image in the markets
 Spearheaded activities related to implementation of developmental programs, recruitment and training
 Collaborated with managers in effectively resolving employee/ performance issues, opportunities for enhancement, compensation surveys and complaints
 Involved in setting up new ERP, drafted reports/ correspondences including managing meetings and conferences

Key Deliverables:
 Prepared/ implemented budgets for the procurement department encompassing warehousing, inventory management and stock control
 Managed import/ export clearance and documentation (Clearing and forwarding). Prepared material requirements
 Set up procurement/ supply policies and procedures. Organized training sessions related procurement and supply procedures
 Implemented comparative bidding, prioritized receipts and payments
 Evaluated market to update list of potential vendors for related products and services

Key Deliverables:
 Involved in evaluation/ planning of administrative staff activities encompassing interviewing, orientating and training other staff
 Coordinated facilities management including vehicles and equipment. Rendered secretarial services for committees
 Managed account payments/ authorizations; prepared financial and data reports based on business as well as operational requirements
 Maintained updated project related documentation including correspondence databases and websites
 Organized meetings, conferences; scheduled and managed various events
 Prepared job descriptions, staff assessments and recommendations for promotions

Key Deliverables:
 Set up short- and long-range organizational goals, objectives, policies and operating procedures
 Assessed operational effectiveness prior to implementing various process improvement initiatives
 Designed/ implemented organizational structure and staffing for accomplishing organization's goals and objectives
 Involved in recruitment, employment, training, supervising and evaluating unit staff
 Prepared/ negotiated contracts, leases and deeds. Followed up on rents, maintenance for accomplishing organizational financial balances
 Managed existing properties to ensure maximum return and profitability

• Working with colleagues to find out which goods and services the organization needs to buy and when
• Finding potential suppliers and checking their suitability
• Negotiating with suppliers to get the best deal
• Monitoring suppliers’ performance, to ensure that standards are high.
• Traveling to the countries of origin in this period I traveled to Germany, France, Spain, China, Hong Kong, Nepal, Singapore, India, Qatar and Oman

• To assist in driving a service orientated culture aimed at building repeat and customer loyalty.
• On a weekly basis analyze branch sales and feedback from team in order to feedback to upper management on product requirements and sales opportunities.
• Meet weekly with the executive Manger to review sales team performance and feedback on actions being taken to maximize sales and margin.
• Identify team training needs and liaise with Learning and Development team to ensure adequate product and sales skill training is in place for team.
• Drive a team culture of empowerment where staff takes ownership and responsibility for their contribution to the business.
• Create a team environment where people are recognized and rewarded for positive contribution to the business.
• Hold a weekly team meeting communicating to team on sales performance, directive selling requirements and product promotions.

• Interact with customers to provide information in response to inquires about products and services.
• Handle and resolve customer's complaints. Assist individuals interested
• In many cases, I gathered information by phone or in person. I received orders for books to be ordered.
• Look into and resolve complaints about billings and service provided by the company