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Huda Khamis, Senior Office Coordinator & HR Assistant

Huda Khamis

Senior Office Coordinator & HR Assistant·Modular Concrete Company

Jordan

Diploma, (Professional

Work experience

Total years of experience: 24 years, 2 months

Senior Office Coordinator & HR Assistant

October 2024 - Present

Modular Concrete Company

Amman, Jordan

October 2024 - Present

Greet and assist visitors and clients, manage front desk operations.
Handle administrative duties including filing, document management, and office supply inventory.
Assist the HR department with recruitment, onboarding, attendance tracking, and staff coordination.

Coordinate communication between departments and ensure efficient workflow.

Maintain records and prepare reports for management as needed.
Company industry:
Project & Construction Planning
Job role:
Human Resources and Recruitment

HR MANAGEMENT & ADMINISTRATION

October 2024 - July 2025

MODULAR CONCRETE CO.

Amman, Jordan

October 2024 - July 2025

• Recruitment & Employee Relations: Directed talent acquisition efforts
and managed day-to-day employee relations and policy updates.
• Learning & Development: Executed Training Needs Analysis (TNA)
and provided life coaching to enhance staff performance.
• Provided administrative and HR support (filing, documentation,
onboarding)
• Assisted in communication, reporting, and coordination
• Supported office operations and management processes
• Process Improvement: Applied Lean Management principles to
optimize departmental workflows and document control.
• Finance Admin: Overseen financial documentation and maintained
high-level communication protocols.
Company industry:
Civil Engineering
Job role:
Human Resources and Recruitment

REMOTE TEAM LEADER

June 2023 - January 2024

CONTACT CENTER SMART SOLUTIONS - 2C2S .

Al Kuwait, Kuwait

June 2023 - January 2024

TEAM LEADER &
HR REPRESENTATIVE
 Managing & monitoring agents.
 QCM for All Agents.( Quality Call Monitoring).
 Interview new candidates and choose the best for the job.
 Apply Training .
 Communicate with the companies management.
 Attend meetings. ((Zoom meetings)).
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Team Leader & HR Assistant - CONTACT CENTER SMART

June 2023 - January 2024

SOLUTIONS (2C2S)

Al Kuwait, Kuwait •Remote

June 2023 - January 2024

• Talent Selection: Managed recruitment processes and conducted
initial candidate screenings.
• HR : conducting interview and training the new candidates, KPIs in
• Staff Morale: Utilized Career Coaching techniques to resolve internal
conflicts and boost employee morale.
• Documentation: Streamlined inter-departmental communication and
maintained rigorous document control standards.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Relations (Customer Care & PR)

October 2016 - February 2020

Albumii for printing

Al Kuwait, Kuwait

October 2016 - February 2020

. Customer Relation before and after Sale
. Translation
. Logistics arrangements (DHL, Aramex, Fedex..etc).
. Presentations
. Acting as print manager
. Phot shop, Lighting, Editing photos
. Photography
Company industry:
Publishing
Job role:
Marketing and PR

Customer Relations & PR

October 2016 - November 2019

Albumi Pressing Company

Al Asimah, Kuwait

October 2016 - November 2019

• Customer communication before and after sale and managing
the customer relationship in an efficient and timely manner.
• Logistic shipping problems for customers productions.
• Delegating and endorsing tasks during the campaigns.
Company industry:
Consumer Packaged Goods Manufacture
Job role:
Administration

Senior Agent PR & Customer Care Center

February 2011 - October 2016

Mada Communication

Al Kuwait, Kuwait

February 2011 - October 2016

•Presentation & reports
•motivating & Scripting
•Project Planning
•Quality Call Monitoring
•Social media monitoring and give suggestions for new posts/adds/ campaigns
•Suggest sales & MKT to customers by introducing products (especially new products).
•Own and manage the customer relationship, resolving calls in an efficient and timely manner.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Senior Customer Care & PR Agent

February 2010 - January 2016

Mada Communication

Al Asimah, Kuwait

February 2010 - January 2016

• Managed customer relations and call quality monitoring.
• Supported team performance and motivation.
• Contributed to marketing and customer engagement
strategies.
Company industry:
Telecommunications

Coordinator for survey;s service at the company site

July 2010 - December 2010

UR Vision for consulting

Hawali, Kuwait

July 2010 - December 2010

Filling the company site with the survey information and other administration wok
Company industry:
Administration Support Services
Job role:
Administration

Assisstant Administration

December 2005 - July 2010

Pitman Training Centre

Hawali, Kuwait

December 2005 - July 2010

Following up the news papers ads & articles & put them in files to circulate it among center manager, training manager and sales.
Responsible for petty cash.
Prepare the purchase orders as required.
Prepare all related document to HR & update employee files in pitman center.
Order & maintain relevant office supplies effectiveness of personal duties.
Filing for all students docuents
Instructors evaluation on monthly basis.
Fallowing up the students installment.
Printing pitman students books on weekly basis.
Editing and arrange the student studying books
Prepare BMT Agenda emails.
Communicate with abroad professors for our training programs.
Tickets and hotel reservations beside buffets for our training courses.
Assist in Reception works.

Assisst other Departments
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

HR Administrative Assistant & Onboarding

December 2005 - May 2010

PITMAN TRAINING CENTER

As Salimiyah, Kuwait

December 2005 - May 2010

• Onboarding Compliance: Managed the new-hire
onboarding process, achieving 100% compliance with center
standards.
• Records Management: Updated and maintained confidential
employee files and HR-related documentation.
• Facilitation: Designed and delivered the Seven Habits for
Highly Effective People workshop for internal staff.
• Office Operations: Managed petty cash, purchase orders,
and logistical support for marketing and operations.
Company industry:
Primary, Prep, & Secondary School

Representative for HR

December 2004 - May 2005

Al-Khuzama For trads and Instructurs

Al Kuwait, Kuwait

December 2004 - May 2005

•Representative for HR section.
•Handling the Personal files for more than 200 employees.
•Secretary works (typing all corresponding.
•Translation Work.
Company industry:
Business Consultancy Services
Job role:
Human Resources and Recruitment

Secretary Receptionist

July 2003 - May 2004

Creative Association Internatioal

Hawali, Kuwait

July 2003 - May 2004

Provided secretarial and receptionist support to the Kuwait office staff and to the RISE and LGP staff, as needed. This position reports directly to the Office Director and the Office Manager.

Duties for this position were.

•Maintain primary responsibility for answering the main office telephone system and directing call during normal business hours.
•Greet and announce arrival of visitors
•Maintain conference room reservation schedule
•Send and distribute faxes
•Sort and deliver in-office mail.
•Arrange for regular pick up and delivery of mail from/to the RTI/LGP Kuwait office.
•Sign for and prepare office packages and DHL / international shipments.
•Assist Office Manager / Procurement and logistics Specialist and Contracts / Finance Manager with reports (Filling, copying, analyzing of reports)
•Preparation for RISE and LGP contacts list and the CAII development list.
•Translation for all official documents and other documents.
•Fulfill other duties as assigned by the office manager/procurement & logistics Specialist.
Company industry:
Administration Support Services
Job role:
Secretarial

Personal assistance (Secertary, translator, outside works)

June 1997 - July 2003

 Private Office for Legal Consultants and researching

Hawali, Kuwait

June 1997 - July 2003

Duties for this position were.

•Assisted in records retention by developing an effective filing and
Reference system.
•Research and obtained evidence and documentation through Governmental, Agencies Courts, Minites
•Instant translation for Meetings with lawyers, dignitaries and the management team.
•Instant translation for Meetings with lawyers, dignatories and the Management team.
•Attending incoming, & out going phone calls.
•Arranging meetings with Lawyers, attending the meetings, taking minutes of the same.
•Typing /correspondence in Arabic.
•Typing /correspondence in English
•Follow Up on:
•Incoming faxes and directing the same to the proper personal
•Sending fax and e-mails
•Stationery and printing Order
Company industry:
Law Enforcement & Civil Defence
Job role:
Administration

Senior Legal Administrator & Translator

June 1997 - July 2003

PRIVATE LEGAL CONSULTANTS

Al Asimah, Kuwait

June 1997 - July 2003

• Records Retention: Established an effective filing and
reference system for sensitive legal documentation.
• Translation: Provided instant Arabic-to-English translation for
meetings with lawyers and management teams.
Company industry:
Business Consultancy Services
Job role:
Administration

Data Entry

January 2000 - February 2000

Hamza Abass Mukamis Est

Al Kuwait, Kuwait

January 2000 - February 2000

Preparation of Receipts Vouchers
All Data entry
Company industry:
Warehousing
Job role:
Accounting and Auditing

Education

Pioneer Academy

June 2026

June 2026

Diploma, (Professional

Jordan

Cairo University

January 2018

January 2018

Bachelor's degree, Mass Communication

Egypt

Cairo University

January 2018

January 2018

Bachelor's degree, Mass Communication

Egypt

City University Of Cairo

April 2017

April 2017

Bachelor's degree, Mass Communication

Egypt

Cairo University

April 2012

April 2012

Bachelor's degree, Mass Communication

Kuwait

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Journalism, media (TV & Radio), Marketing, public relations

Skills

Social Media

Expert

Content Writing

Expert

Food Photography

Expert

Photography

Expert

News Writing

Expert

English

Expert

Photographer

Intermediate

Microsoft Office

Expert

Arabic

Expert

Translation

Expert

photography

Intermediate

writing

Expert

Contents writing

Beginner

News Edit

Beginner

Order

Beginner

Office Management

Intermediate

Problem Solving

Expert

Planning

Expert

Office Administration

Expert

Procurement

Intermediate

Marketing

Intermediate

Negotiation

Intermediate

Operation

Expert

Marketing Communications

Intermediate

Administrative

Expert

Journalism

Expert

News Writing

Expert

Photocopier

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

EMPLOYEE ENGAGEMENT

Intermediate

EMPLOYEE RELATIONS

Intermediate

HUMAN RESOURCE MANAGEMENT

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LIFE COACHING

Intermediate

Social profiles

Personal Website
Personal Website
hidaya-52875.blogspot.com

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Life Coaching Diploma
Lean Management Diploma
PHRi
Pioneer Academy
Feb 2026
HR Management Diploma
Sience Caravan Academy
Dec 2025
Motivation;TNA Tools;The Picasso Effect;Brain & Education;L&D Beyond the class room;ROI
Averros Inspire events
Oct 2013 - Oct 2013
Training
Lean Management
Patrons
Nov 2024

Hobbies and interests

Discovering new places.
Give Support,
Creative Writing (Articles/Novels),
Nikon Photography.
Reading,writing, Searching the Internet

Writing in my own Blog