REMOTE TEAM LEADER
CONTACT CENTER SMART SOLUTIONS - 2C2S .
Total years of experience :22 years, 4 Months
TEAM LEADER &
HR REPRESENTATIVE
Managing & monitoring agents.
QCM for All Agents.( Quality Call Monitoring).
Interview new candidates and choose the best for the job.
Apply Training .
Communicate with the companies management.
Attend meetings. ((Zoom meetings)).
. Customer Relation before and after Sale
. Translation
. Logistics arrangements (DHL, Aramex, Fedex..etc).
. Presentations
. Acting as print manager
. Phot shop, Lighting, Editing photos
. Photography
•Presentation & reports
•motivating & Scripting
•Project Planning
•Quality Call Monitoring
•Social media monitoring and give suggestions for new posts/adds/ campaigns
•Suggest sales & MKT to customers by introducing products (especially new products).
•Own and manage the customer relationship, resolving calls in an efficient and timely manner.
Filling the company site with the survey information and other administration wok
Following up the news papers ads & articles & put them in files to circulate it among center manager, training manager and sales.
Responsible for petty cash.
Prepare the purchase orders as required.
Prepare all related document to HR & update employee files in pitman center.
Order & maintain relevant office supplies effectiveness of personal duties.
Filing for all students docuents
Instructors evaluation on monthly basis.
Fallowing up the student's installment.
Printing pitman student's books on weekly basis.
Editing and arrange the student studying books
Prepare BMT Agenda emails.
Communicate with abroad professors for our training programs.
Tickets and hotel reservations beside buffets for our training courses.
Assist in Reception works.
Assisst other Departments
•Representative for HR section.
•Handling the Personal files for more than 200 employees.
•Secretary works (typing all corresponding.
•Translation Work.
Provided secretarial and receptionist support to the Kuwait office staff and to the RISE and LGP staff, as needed. This position reports directly to the Office Director and the Office Manager.
Duties for this position were.
•Maintain primary responsibility for answering the main office telephone system and directing call during normal business hours.
•Greet and announce arrival of visitors
•Maintain conference room reservation schedule
•Send and distribute faxes
•Sort and deliver in-office mail.
•Arrange for regular pick up and delivery of mail from/to the RTI/LGP Kuwait office.
•Sign for and prepare office packages and DHL / international shipments.
•Assist Office Manager / Procurement and logistics Specialist and Contracts / Finance Manager with reports (Filling, copying, analyzing of reports)
•Preparation for RISE and LGP contacts list and the CAII development list.
•Translation for all official documents and other documents.
•Fulfill other duties as assigned by the office manager/procurement & logistics Specialist.
Duties for this position were.
•Assisted in records retention by developing an effective filing and
Reference system.
•Research and obtained evidence and documentation through Governmental, Agencies Courts, Minites
•Instant translation for Meetings with lawyers, dignitaries and the management team.
•Instant translation for Meetings with lawyers, dignatories and the Management team.
•Attending incoming, & out going phone calls.
•Arranging meetings with Lawyers, attending the meetings, taking minutes of the same.
•Typing /correspondence in Arabic.
•Typing /correspondence in English
•Follow Up on:
•Incoming faxes and directing the same to the proper personal
•Sending fax and e-mails
•Stationery and printing Order
Preparation of Receipts Vouchers
All Data entry
Journalism, media (TV & Radio), Marketing, public relations
