Elementary Teacher
Al Forsan Internatonal School
Total years of experience :22 years, 5 Months
Lincoln College International KSA is a partnership between the Colleges of Excellence. Developed genuine relationships with learners, colleagues and stakeholders. Train Sales, Marketing and Customer Service to various trainees at different levels and
needs. • Similar duties to previous role plus providing consultancy and training regarding Sales and Marketing. • Handling administrative duties and project cycles, ensuring completion from start to finish. • Meeting and ensuring all work is in line
with College of Excellence in Saudi Arabia.
Further Responsibilities:
✓ Created engaging learning activities and compelling course content for all Sales, Marketing and Business projects
✓ Invigilator and Assessor. Helped put together GRADE A examples for Skills Projects
✓ Provided written and oral feedback, support, coaching and mentoring to non-native English-speaking learners
✓ Compiled an action plan for all trainees and took immediate action to those who required more support
✓ Preparation, delivery and assessing, marking and reviewing learners work in line with the curriculum
Achievements:
• Able to keep the trainees inspired, engaged and motivated, both face-to-face and online via Zoom, WhatsApp or calls
• Able to drive support trainees to achieve their inner potential and gain high marks
• Certificate of Appreciation in recognition of valuable contribution to the VET Department and Kind & Generosity
Selling business solutions in relation to training and business consultancy services primarily in Dubai and the Middle East and
African (MEA) market. Assisted to create a vision, delivered financial budgets plans, designed and implemented strategic
operating processes and procedures and set plans to hire, select, train and develop staff.
Further Responsibilities:
✓ Rationalised and improved internal and external marketing and communications strategies, developed the corporate
website, presentation products and marketing collateral and campaign material
✓ Led all sales negotiations and conversations with CEOs, Founders, VPs and Senior Management on various projects,
pitches and closing deals and drove a pipeline of work for the business. Played a pivotal role in the delivery of all training
and consultancy projects
✓ Developed and implemented income generation strategies in line with our services and customer services policy
✓ Established and sustained relationships with various stakeholders, teams such as local partners and government bodies
for funding, approved commercial and legal documentation
Achievements:
• Designed and significantly improved company Human Resource Management processes and procedures, recruited the
right people for the right roles and achieved efficiency, quality and value for money
• Created and devised aggressive sales and marketing strategies and methods, targeted pricing and promotional strategies
and conducted ‘deep dive’ analyses of customers’ needs to shape our products and service offerings
• Significantly reduced costs internally and with clients as well. Implemented a lean philosophy and proudly enabled a
substantial improvement in Customer Experience.
Appointed as Training Manager for Learning and Development Department with a primary focus on co-ordinating, liaising, designing, developing and delivering soft skills and aviation programmes with Operations Mangers, Immigrations, Airlines, DA Staff, SERCO staff, Customs and so forth. Training courses similar to Driving Force Training & Consultancy (list not exhaustive).
Further Responsibilities:
✓ Assisted with training budgets, cash flow and cost effectiveness plans, aligned training programmes to corporate and other departmental objectives. Assisted HR with hiring staff and dealing with HR issues within the Airport
✓ Adhered to learning and development processes, methodologies and technologies to include training needs analysis and used pre- and post-evaluation techniques
✓ Liaised and coordinated with various internal and external clients to schedule training days for their department
Achievements:
✓Exceeded targets (set at 84%) to 97% by achieving overall success with effective training sessions and demonstrated a range of facilitation techniques in a learning environment. One of the top achievers in the L&D Department
✓ Networked, sourced and hired potential staff in various departments of the airports
✓ Notably hand-picked by HR Executive Vice President to design, deliver, monitor and review technical Airport Operations programmes for a new department around safety and security processes with internal and external stakeholders. Achieved positive behavioural change by all involved
✓ Designed, developed and wrote evaluations summaries and signed off Personal Development Plans for Dubai Airport Staff
Was able to advise, consult and cross-sell set programs as well as bespoke training.
✓ Designed and delivered a range of training programmes and bespoke courses for all levels of business, Government and
quasi-governmental bodies, with core accountability to the Academic Director and Operations Director.
✓ Similar duties to Driving Force Training & Consultancy and Dubai International Airports
Further Responsibilities:
✓ Compiled weekly and monthly reporting to both the Academic Director and Operations Director
✓ Referred and connected positive leads
✓ Was involved in cold-calling whilst sometimes required to work in the call centre
✓ Was the lead to handling objections and customer complaints
Achievements:
✓ Empowered participants to increase their confidence and morale and motivated them to perform their roles at a higher
standard, thereby increasing company profits and extending the client base and services
✓ Designed and delivered inspiring and motivational courses by challenging current thinking, fostering debate, developing an
ability to engage in critical discussion and encouraging out-of-the-box problem solving
Fulfilled various contracts with a focus on designing and implementing business strategies, such as sales and marketing strategies and competitive and customer experience analyses, to improve delivery of revenue and customer service objectives.
Clients included: Season & Spice Company, Training Institutes, Charity Organisations and Hotel sectors.
Projects Included:
• Reviewed and improved company processes and procedures, improved efficiency, quality and value for money
• Conducted performance appraisals and monitored KPIs both in Indonesia and the USA (simultaneously) for one particular project
• Provided HR advice and direction and developed career plans, awards and promotions. Provided consultancy advice on issues such as Conflict Management, Prevention, Resolution of Complaints, Disputes and Grievance Processes and worked across departments to improve efficiency and effectiveness Achievements:
• Significantly saved costs for clients by: controlling and monitoring sales and marketing revenue budgets, creating promotions and setting pricing strategies. Identified new tools and resources and provided staff training, which led to a proven increase in staff retention and revenue performance
• Increased a client’s profits by 50% by implementing new and innovative sales methods in international markets including North America, Europe and Asia, using various research methods, advertisements and a lean philosophy
Strategic Management, Economics, Personal Development, Human Resources and so forth.