Multipurpose Executive Project Coordinator
Tech Group
Total years of experience :13 years, 10 Months
March 2014 - Current Multipurpose Executive Project Coordinator - Tech Group PJSC (UAE)
Responsible for planning and executing CEO’s task requests. I was the strong main one in the group. I would fulfil everyone’s needs to the best of my ability. Using skills such as Microsoft, Photography, artistic designing skills, English literature, and British System knowledge.
• Planning, researching, budgeting and executing tasks assigned by CEO.
• Helping IT with planning the redesign of the website
• Helped HR conclude pending vacancies.
• Creating, writing and designing the company profile were my first project. Which I successfully completed. Over 2000 copies printed.
• Designing, planning and budgeting for the empty balcony. Converting it into a beautiful balcony garden- another successful project of mine.
• Reviewing Admin’s forms and rectifying mistakes. Creating new forms for recruitment.
• Abiding by all local regulations as well as safety protocols.
• Developing a well-managed environment.
• Managing the closure and security of the CEO’s personal office.
• Motivating and keeping track of journeys by the CEO’s drivers.
• Building relationships with sister companies.
• Updating the CEO on all tasks i am given and also all follow ups. By sending their current status in Excel every day.
• Preparing and arranging pre-class materials.
• Maintaining in good order the appearance of the management floor, designing and adding features to improve the look.
• Help research and organise large corporate events. Such as Ramadan Iftar dinner in Kempinski Hotel, ensuring everything is in order for the chairman, Sheikh Rashid Bin Humaid Al Nuami’s routinely visit.
Responsible for ensuring compliance with local law, ensuring sales of the SMS campaign went through successfully, checking contracts. Helping the business grown into a well known business. Ensuring all targets are met by the sales staff and motivating them continuously.
• Established and adjust selling prices by monitoring costs, competition, and supply and demand.
• Maintained sales staff by recruiting, selecting, orienting, and training employees.
• Contributed to team effort by accomplishing related results as needed.
• Key Skills - Meeting Sales Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Market Knowledge, Developing Budgets, Staffing.
To conclude to topic, fact find as to why customer is in debt, assess the situation, use own knowledge to see if customer is being genuine. Add all the pieces of information gathered and conclude to issue of setting a date of repayment or a commitment of instalments.
• Advising of possibilities if the customer is in a difficult situation, giving information of support communities.
• Ensuring all information is gathered, taking notes and coming up with a solution to which both parties are happy.
• Responsible for making the customer aware of consequences of not paying back on time, and breaking arrangements.
• Organised meetings for debt collectors if exceeded 180 days in debt
• Ensuring customer paid the debt arrangement on time.
• Following up vigorously to ensure no delay in payments received.
• Excelled dramatically in targets set.
• Achieved high expectations and awarded monthly bonuses for exceeding targets.
• Assisting in building daily reports for the Line manager to go to the head of collections
• Trustworthy, Line manager would only allow me to be temporary line manager while he was away.
• Manage customer inquiries via all networks, calls, text, face to face, emails and facebook.
• Take prospective tenants on viewings of the properties, and selling to them the benefits of the property.
• Obtaining information to know the customer’s needs, then using the information to match up a property.
• Upload properties to the web through portals
• Conducted staff training with new employees and refresher training with existing employees.
• Created and designed the company marketing tactics; key rings, flyers, online advertising, social media set up etc.
• Helped with controlling the incoming cash, accounting incoming and outgoing petty cash. Building reports.
• Ensuring everyone is on time and motivated.
• Ensuring targets are met, by using necessary motivation skills.
• Managing the maintenance issues, logging them into the system and managing the task from point of acknowledgment.
• Responsible for dealing with complaints
• Managed the maintenance team of 12 men. Organising dates and times with the team and the tenant, once landlord agreed for the works to go ahead.
• Created invoices for the maintenance team
• Designed the uniform for the maintenance team
• Kept track of overtime of staff in the office.
• Ensured company Health & Safety standards were enforced
• Organised special events that promoted business offers and informed new vendors and landlords of our high rank in the Estate Agent field.
• Monitored local competition and reported back to the Director weekly.
• Targeting home owners whose homes are with other Agents, providing a solution to their issues for free.
• Spent time working managing charity fund raising events which also promoted our business.
DiDA - diploma In Digital Applications Level 2 Credit GCSE History C GCSE Religious Studies C GCSE Additional Science C