technical support and call center representative
cupola
Total years of experience :12 years, 4 Months
Support and provide superior service via phone, e-mail and fax,
Use effective approaches to handle special telephone tasks and maintain good customer service over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Understand the impact of attitude in handling calls professionally.
Updating and monitoring IT user accounts.
Managing and monitoring of backups in multiple locations.
Troubleshooting technical problems and implementing solutions.