Customer Service Executive (Temp EXPO Contract)
Road Transport Authority
Total years of experience :14 years, 11 Months
- Provided excellent customer service whilst maintaining a positive,
empathetic, and professional attitude towards customers at all times.
- Responding promptly to customer inquiries and directing them to the
required destinations within the premises.
- Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up when necessary to ensure
resolution.
- Communicating and coordinating with colleagues and taxi / limousine
drivers as and when necessary.
- Drafting status reports on customer service and other issues related to
taxis and limousines.
- Maintaining and requesting the required number of vehicles necessary
in the location depending on the peak and non peak hours.
- Follow communication procedures, guidelines and policies of the
company.
• Provided excellent customer service and diverted every opportunity into sales to achieve set personal / organizational KPIs and targets.
• Administered and maintained brand standards of merchandise presentation, housekeeping standards, replenishments, goods receival and store inventory.
• Delegated and productively managed the daily functional tasks and constantly followed up on them to ensure timelines are met and are up to the organizational standards to achieve the set KPIs.
• Handling ECOM transactions in recording customer requirements, allocating, preparing and ensuring the delivery of the customer orders on a timely and efficient manner.
• Maintaining the audit compliances and performing the store operations in an effective and efficient manner to ensure a smooth running of the systems in place.
• Analyzing weekly commercial reports and implementing action plans when necessary and managing the man power planning according to the needs of the business.
• Productively managed the performance of the Associates by tracking them and providing constructive feedback and coaching.
• Greeting and recommended merchandise to the customers based on their needs and preferences.
• Inspired and directed customers to the merchandise in the store by cross selling to maximize sales and ensuring customer focus is always prioritized.
• Actively participating in learning of the product and being aware of store KPIs.
• Stocked and replenished merchandise as per the store merchandising layouts.
• Maintained and established visual merchandise standards, including window, sales floor and promotional displays.
• Handling the cash wrap transactions and maintained visual display of the merchandise and cleanliness of the store.
• Greeting and recommended merchandise to the customers based on their needs and preferences.
• Inspired and directed customers to the merchandise in the store by cross selling to maximize sales and ensuring customer focus is always prioritized.
• Actively participating in learning of the product and being aware of store KPIs.
• Stocked and replenished merchandise as per the store merchandising layouts.
• Maintained and established visual merchandise standards, including window, sales floor and promotional displays.
• Handling the cash wrap transactions and maintained visual display of the merchandise and cleanliness of the store.
• Organize periodic renewal of licenses.
• Arranging and submission of documentations for visas, licenses and government related approvals.
• Assisted the staff for Emirates ID renewals, application typing and medical tests.
• Represented the company in the various required locations for official purposes.
• Maintaining administrative functional while supporting to achieve organizational goals