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Husen Mire, Senior Sales Associate

Husen Mire

Senior Sales Associate·Pangaia - Lagardere Travel Retail,

United Arab Emirates

Diploma, Spoken English

Work experience

Total years of experience: 18 years, 2 months

Senior Sales Associate

May 2023 - Present

Pangaia - Lagardere Travel Retail,

Dubai, United Arab Emirates

May 2023 - Present

Ensure high levels of customer satisfaction through excellent sales and
customer service.
Assess customers needs and provide assistance and information on
product features.
Welcome customers to the store and answer their queries
Follow and achieve departments sales goals on a monthly, quarterly
and yearly basis.
Maintain in-stock and presentable condition in assigned areas.
Remain knowledgeable on products offered and discuss available
options.
Handling the till and merchandise returns.
Cross selling
Team up with co-workers to ensure proper customer service is
provided.
Build productive trust relationships with customers
Comply with inventory control procedures

Company industry:
Retail & Wholesale
Job role:
Sales

Inspector (RTA Taxi, Dubai Airport)

March 2020 - January 2023

Road Transport Authority,

Dubai, United Arab Emirates

March 2020 - January 2023

Provided excellent customer service whilst maintaining a positive,
empathetic, and professional attitude towards customers at all times.
Responding promptly to customer inquiries and directing them to the
required destinations within the premises.
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up when necessary to ensure
resolution.
Communicating and coordinating with colleagues and taxi / limousine
drivers as and when necessary.
Drafting status reports on customer service and other issues related to
taxis and limousines.
Maintaining and requesting the required number of vehicles necessary
in the location depending on the peak and non peak hours.
Follow communication procedures, guidelines and policies of the
company.

Company industry:
Public Administration

Retail Sales Supervisor

January 2016 - March 2020

Victoria’s Secret Full Assortment M H Alshaya LLC

Dubai, United Arab Emirates

January 2016 - March 2020

• Provided excellent customer service and diverted every opportunity into sales to achieve set personal / organizational KPIs and targets.
• Administered and maintained brand standards of merchandise presentation, housekeeping standards, replenishments, goods receival and store inventory.
• Delegated and productively managed the daily functional tasks and constantly followed up on them to ensure timelines are met and are up to the organizational standards to achieve the set KPIs.
• Handling ECOM transactions in recording customer requirements, allocating, preparing and ensuring the delivery of the customer orders on a timely and efficient manner.
• Maintaining the audit compliances and performing the store operations in an effective and efficient manner to ensure a smooth running of the systems in place.
• Analyzing weekly commercial reports and implementing action plans when necessary and managing the man power planning according to the needs of the business.
• Productively managed the performance of the Associates by tracking them and providing constructive feedback and coaching.

Company industry:
Retail & Wholesale
Job role:
Sales

Senior Sales Associate

September 2012 - December 2015

Victoria’s Secret - MH Alshaya Group,

Dubai, United Arab Emirates

September 2012 - December 2015

Inspired and directed customers to the merchandise in the store by cross
selling to maximize sales and ensuring customer focus is always prioritized.
Actively participating in learning of the product and being aware of store
KPIs.
Stocked and replenished merchandise as per the store merchandising
layouts.
Good receival, shipment processing and stockroom organization.
Handling the cash wrap transactions and maintained visual display of the
merchandise and cleanliness of the store.

Company industry:
Fashion & Apparel
Job role:
Sales

Sales Executive (Fashion & Footwear)

February 2011 - August 2012

Shams Al Mankhool Trading Co

Dubai, United Arab Emirates

February 2011 - August 2012

• Greeting and recommended merchandise to the customers based on their needs and preferences.
• Inspired and directed customers to the merchandise in the store by cross selling to maximize sales and ensuring customer focus is always prioritized.
• Actively participating in learning of the product and being aware of store KPIs.
• Stocked and replenished merchandise as per the store merchandising layouts.
• Maintained and established visual merchandise standards, including window, sales floor and promotional displays.
• Handling the cash wrap transactions and maintained visual display of the merchandise and cleanliness of the store.

Company industry:
Retail & Wholesale
Job role:
Sales

Public Relations Officer

January 2008 - February 2011

Bin Hodan LLC,

Dubai, United Arab Emirates

January 2008 - February 2011

Company industry:
Public Relations (PR)
Job role:
Administration

Education

English Language Improvement Center,

February 2007

February 2007

Diploma, Spoken English

Ethiopia

GPA (percentage): 78%

GPA (percentage): 78%

Miftaax Computer Training Center

March 2006

March 2006

Diploma, Computer Studies

Ethiopia

GPA (rating): Good

GPA (rating): Good

Jijiga High School

August 2005

August 2005

High school or equivalent, Commerce

Ethiopia

GPA (rating): Good

GPA (rating): Good

Skills

Management
Expert
Management
Expert
Merchandising
Expert
Merchandising
Expert
Supervising
Expert
Supervising
Expert
Stock Control
Expert
Stock Control
Expert
Retail
Expert
Retail
Expert
Team Player
Expert
Team Player
Expert
MS Office
Intermediate
MS Office
Intermediate
Team Management
Expert
Team Management
Expert
Internet and Email
Expert
Internet and Email
Expert
Attention to detail
Expert
Attention to detail
Expert
Self motivated
Expert
Self motivated
Expert
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SALES
Intermediate
SALES
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate

Languages

English
Expert
Arabic
Expert
Amharic
Native Speaker

Training and Certifications

Training
Accountability and Personal Management
M H Alshaya Training Dept
Aug 2016
Customer Service and Telephone Etiquette
M H Alshaya Training Dept
Sep 2015

Hobbies

  • Watching football, Playing Football, Working Out in the Gym
    Angel of the Month Awards in 2019 and 2017 in Victoria's Secret