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hussain ondus, CONCIERGE

hussain ondus

CONCIERGE·All Guest Services

Saudi Arabia

Master's degree, Hospitality Management

Work experience

Total years of experience: 3 years, 1 months

CONCIERGE

January 2023 - January 2024

All Guest Services

Orland, United States

January 2023 - January 2024

• Assisted guests with local attractions, dining, lodging, and transportation
arrangements, ensuring a seamless and personalized hospitality experience.
• Provided tailored recommendations for restaurants, entertainment,
and tourist activities based on guest preferences, enhancing overall guest
satisfaction.
• Coordinated transportation services, including taxis, ride services, and
travel arrangements to support efficient guest mobility.
• Maintained up-to-date knowledge of local events, attractions, and hospitality
services to provide accurate and
relevant information to guests.
• Delivered high-quality customer service and guest relations support,
addressing inquiries, resolving concerns, and ensuring a positive guest experience.
• Collaborated with hotel departments and external vendors to fulfill guest
requests and special arrangements in a timely and professional manner.
• Managed multiple guest requests simultaneously while maintaining
attention to detail and service excellence in a fast-paced environment.

Company industry:
Airlines

EVENT SERVICES ASSOCIATE

January 2021 - January 2024

University of Central Florida

Orland, United States

January 2021 - January 2024

• Assisted in the planning, setup, and execution of campus events, ensuring
venues, equipment, and materials were prepared according to event specifications and
operational standards.
• Coordinated event logistics, including room layouts, audiovisual
equipment setup, furniture arrangements, and post-event breakdown to support
efficient event operations.
• Provided on-site event support by addressing operational issues,
responding to client requests, and ensuring events ran smoothly and on schedule.
• Trained and onboarded new staff members on event services procedures,
safety guidelines, and customer service standards to improve team performance and
operational consistency.
• Delegated tasks and supervised team members during event setup and
breakdown, ensuring deadlines were met and service quality standards were
maintained.
• Maintained clear communication with event coordinators, supervisors,
and team members to ensure alignment with event requirements and operational
timelines.
• Supported daily operations of event facilities, ensuring spaces were
organized, compliant with safety regulations, and ready for scheduled activities.

Company industry:
Primary, Prep, & Secondary School

VICE PRESIDENT

January 2021 - January 2022

University of Central Florida

Orland, United States

January 2021 - January 2022

• Supported the President in leading and managing student organization
initiatives, contributing to strategic planning and execution of cultural and
community programs.
• Organized and coordinated cultural, social, and academic events to
promote Saudi culture and strengthen engagement within the international
student community.
• Collaborated with university departments and student organizations to
secure resources, venues, and approvals for club activities and events.
• Assisted in planning and executing large-scale cultural programs,
ensuring effective logistics, communication, and event coordination.
• Facilitated communication between Saudi students, university
administration, and SACM representatives to address student needs and support
academic success.
• Managed team coordination and task delegation among club
members and volunteers to ensure smooth execution of club initiatives.
• Contributed to community outreach and student engagement efforts,
increasing participation in club activities and strengthening cultural exchange on
campus.

Company industry:
Primary, Prep, & Secondary School

Education

University of Central Florida

December 2025

December 2025

Master's degree, Hospitality Management

United States

University of Central Florida

April 2024

April 2024

Bachelor's degree, Hospitality Management

United States

Skills

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER LITERACY

Intermediate

COORDINATING

Intermediate

EVENT MANAGEMENT

Intermediate

LOGISTICS

Intermediate

LOGISTICS MANAGEMENT

Intermediate

MULTIMEDIA

Intermediate

OPERATIONS

Intermediate

PLANNING

Intermediate

Languages

English

Beginner

Arabic

Beginner