internal auditor
NATIONAL BANK OF BAHRAIN
Total years of experience :9 years, 11 Months
Internal Auditor:
(Since; December 2018 until Current)
• Conducts audits in line with the audit plan to ensure compliance with policies, plans, standards, laws and regulations.
• Ensures completion of audit assignments within the allotted timelines in a competent and professional manner.
• Assists in developing and implementing tailor-made audit programs and audit tools and methodology for NBB and all its business units that test key business processes and controls.
• Assists in preparing/reviewing the relevant working papers for each audit assignment.
• Reviews the adequacy, existence and completeness of controls to mitigate the risks in the process under review.
• Audit Report and Recommendations
• Prepares Issue Sheets and Draft Audit reports, under supervision of seniors, including any interim recommendations for the Audit Committee’s consideration, considering materiality, pertinence to audit and documentary evidence.
• Prepares preliminary/draft internal audit reports and ensure quality standards in internal audit review and reports.
• Discusses the findings with the Senior Auditor or Unit Head - Internal Audit to decide on the future course of action.
• Responds to audit queries following audit reports.
• Prepares quarterly progress reports on planned audits, implementation of Management Action Plans and follow-up audit reviews.
• Stakeholder Management
• Maintains contact with external auditors to obtain an overview of the current business climate
Acting as a Team Leader since: (1st Mar 2011)
• Handled a team of (23) agents, to handle, trained, Educate a high quality standard call center department.
• Guiding & Solving Corporate Internet Banking Customers daily requests, by involving (IT) Department to fix any technical issued accord through our CIB Admin system.
• Communicating & coordinating with multi departments to follow up with corporate Internet Banking customer’s previous and existing requests & arrange to simplify, speedup their requests.
• Reporting day to day CID cases to the concern departments (IB & MBS) to fix them.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Credit Card Customer Related: Check the standing order (accept, reject, effective date S/O, …etc.), Check the mailing address for the statement, Check the limit if there is group share limit, Give the customer the available, total outstanding, minimum amount due, Give a Bonus as per management request, Report charge Dispute, Card Status (New application and Renewal), Reversal of Late Payment Charges, Interest queries.
• Credit Card POS Related: Give online training to NBB Merchants, Reporting POS machine problem, Leads for new POS machine & Report reversals of POS machine double debits.
• Account opening (Individuals, organization and under formation)
• Account Closing, Account Transfers
• Cross Selling of Time Certificate Deposits and Visa Cards
• Producing Release letters of credit cards, Outstanding loans, certificate of completion.
• Branch opening/closing.
• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all department and company policies and procedures.
• Other Admin work
( Since 15th July 2003 Until 30th September 2007 ) Ajeeb Store
Purchase Officer
• Ensure competent quality execution of all regular purchasing duties and administrative works.
• Maintain complete updated purchasing records/data and pricing in the system.
• Prepare reports and summarize data including sales report and book value.
• Schedule store visits and conduct competitor survey.
• Execution and monitoring of all regular purchasing duties.
• Coordinate with user departments and suppliers in the purchasing scope of work for projects assigned.
• Assist in managing and following up overseas orders.
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing parts.
• Support relevant departments with quotations for the purpose of tenders.
• Coordinate with suppliers to ensure on-time delivery.
• Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
• Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Negotiate for best purchasing package (in terms of quality, price, term, delivery and service) with suppliers and sub-contractors assigned.
ACHIEVEMENTS
• Nominated as Employee of the month for ( October & December 2010,
September 2011 ) .
Social Activities
• Attend First Aid Course ( 2017 )
• Customer Service Excellence Course - ( 2015 - BIBF )
• Volunteered in Government Election in April 2006