Hussam Dasouqi

Duties and responsibilities:

• Monitoring and maintaining fleet management systems and networks.
• Assisting and supervising responsible technical support engineer in handling clients issues.
• Troubleshooting system and network problems.
• Coordinating installation plans with clients.
• Following diagrams and written instructions to repair a fault or set up a GPS tracking system.
• Managing installer team and coordinating installation and maintenance schedules.
• Controlling, monitoring, and troubleshooting devices through IoT management tools.
• Reporting incidents to the development team (service outages, system bugs, performance shortage...).
• Liaising with both clients and development team in adding new client requested features to the system.
• Leading product demonstration and/or product training seminars.
• Assisting sales team in technical aspects of the product with new and existing projects.

Added Value Contributions:

• Successfully implemented and managed multiple key projects.
• Helped reducing projects implementation time by 30%, by restructuring installation and maintenance procedures in a more efficient manner through various tools including Asana, Excel sheets, and Google Maps along with others.
• Proactively supported and maintained an excellent relationship with clients.
• Effectively undertook several technology testing and evaluating projects relevant to company’s area of expertise; e.g. GPS tracker performance evaluation (GSM consistency, coverage efficiency, locations accuracy).
• Initiated a specific project implementation plan that was standardized company-wide.
• Collaborated with company’s technical manager on multiple system integration projects along with our team of software developers in Rotterdam - Netherlands.
• Started working on creating an HTML-based knowledge base for LS fleet management system.

Worked as sales rep. of many of Zain's services, from internet solutions to voice plans, the position involved interacting with a lot of customers on a daily basis.