Hussam Dasouqi, Implementation Engineer

Hussam Dasouqi

Implementation Engineer

Location Solutions

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, Electronics and Telecom. Engineering
Expérience
10 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 1 Mois

Implementation Engineer à Location Solutions
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis novembre 2014

Duties and responsibilities:

• Monitoring and maintaining fleet management systems and networks.
• Assisting and supervising responsible technical support engineer in handling clients issues.
• Troubleshooting system and network problems.
• Coordinating installation plans with clients.
• Following diagrams and written instructions to repair a fault or set up a GPS tracking system.
• Managing installer team and coordinating installation and maintenance schedules.
• Controlling, monitoring, and troubleshooting devices through IoT management tools.
• Reporting incidents to the development team (service outages, system bugs, performance shortage...).
• Liaising with both clients and development team in adding new client requested features to the system.
• Leading product demonstration and/or product training seminars.
• Assisting sales team in technical aspects of the product with new and existing projects.

Added Value Contributions:

• Successfully implemented and managed multiple key projects.
• Helped reducing projects implementation time by 30%, by restructuring installation and maintenance procedures in a more efficient manner through various tools including Asana, Excel sheets, and Google Maps along with others.
• Proactively supported and maintained an excellent relationship with clients.
• Effectively undertook several technology testing and evaluating projects relevant to company’s area of expertise; e.g. GPS tracker performance evaluation (GSM consistency, coverage efficiency, locations accuracy).
• Initiated a specific project implementation plan that was standardized company-wide.
• Collaborated with company’s technical manager on multiple system integration projects along with our team of software developers in Rotterdam - Netherlands.
• Started working on creating an HTML-based knowledge base for LS fleet management system.

F.U.N Sales Representative à Zain JO
  • Jordanie - Amman
  • juin 2010 à novembre 2010

Worked as sales rep. of many of Zain's services, from internet solutions to voice plans, the position involved interacting with a lot of customers on a daily basis.

Éducation

Baccalauréat, Electronics and Telecom. Engineering
  • à Applied Science University
  • septembre 2014

Principal subjects: Digital Communications, Advanced Digital Communications, Satellite Systems, Mobile Communications, Digital Electronics, Power Electronics, Embedded Systems, Computer Networks Engineering, Radar Systems, Antenna Design, C#, and Matlab.

Specialties & Skills

Dev Ops
MS Office Suite
Technical Writing and Research
Attention to Detail
IoT Monitoring Tools
Teamwork
Routing and Switching
Network and OS Troubleshooting
GIS systems
Customer Orientation
Technical Presentation
Reporting
IT Technical Support
SLA Commitment
Client Relationship Management

Langues

Anglais
Expert
Arabe
Langue Maternelle

Adhésions

Jordan Engineers Association
  • Member
  • September 2014
Saudi Council of Engineers
  • Member
  • December 2015

Formation et Diplômes

Pearson Test for English Academic (PTE Academic) (Certificat)
Date de la formation:
January 2016
Valide jusqu'à:
January 2018
Cisco Routing and Switching (Formation)
Institut de formation:
Online training
Date de la formation:
January 2016
Durée:
30 heures
Introduction To Home Automation (Formation)
Institut de formation:
Jordan Engineers Association
Date de la formation:
April 2013
Durée:
15 heures
Technical Training In Netwrok Operations Center (NOC) (Formation)
Institut de formation:
Zain SA
Date de la formation:
September 2012
Durée:
120 heures

Loisirs

  • Surfing the web
  • Reading
  • Soccer
  • Arduino
  • Swimming