حسام دسوقي, Implementation Engineer

حسام دسوقي

Implementation Engineer

Location Solutions

البلد
المملكة العربية السعودية - الرياض
التعليم
بكالوريوس, Electronics and Telecom. Engineering
الخبرات
10 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 1 أشهر

Implementation Engineer في Location Solutions
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ نوفمبر 2014

Duties and responsibilities:

• Monitoring and maintaining fleet management systems and networks.
• Assisting and supervising responsible technical support engineer in handling clients issues.
• Troubleshooting system and network problems.
• Coordinating installation plans with clients.
• Following diagrams and written instructions to repair a fault or set up a GPS tracking system.
• Managing installer team and coordinating installation and maintenance schedules.
• Controlling, monitoring, and troubleshooting devices through IoT management tools.
• Reporting incidents to the development team (service outages, system bugs, performance shortage...).
• Liaising with both clients and development team in adding new client requested features to the system.
• Leading product demonstration and/or product training seminars.
• Assisting sales team in technical aspects of the product with new and existing projects.

Added Value Contributions:

• Successfully implemented and managed multiple key projects.
• Helped reducing projects implementation time by 30%, by restructuring installation and maintenance procedures in a more efficient manner through various tools including Asana, Excel sheets, and Google Maps along with others.
• Proactively supported and maintained an excellent relationship with clients.
• Effectively undertook several technology testing and evaluating projects relevant to company’s area of expertise; e.g. GPS tracker performance evaluation (GSM consistency, coverage efficiency, locations accuracy).
• Initiated a specific project implementation plan that was standardized company-wide.
• Collaborated with company’s technical manager on multiple system integration projects along with our team of software developers in Rotterdam - Netherlands.
• Started working on creating an HTML-based knowledge base for LS fleet management system.

F.U.N Sales Representative في Zain JO
  • الأردن - عمان
  • يونيو 2010 إلى نوفمبر 2010

Worked as sales rep. of many of Zain's services, from internet solutions to voice plans, the position involved interacting with a lot of customers on a daily basis.

الخلفية التعليمية

بكالوريوس, Electronics and Telecom. Engineering
  • في Applied Science University
  • سبتمبر 2014

Principal subjects: Digital Communications, Advanced Digital Communications, Satellite Systems, Mobile Communications, Digital Electronics, Power Electronics, Embedded Systems, Computer Networks Engineering, Radar Systems, Antenna Design, C#, and Matlab.

Specialties & Skills

Dev Ops
MS Office Suite
Technical Writing and Research
Attention to Detail
IoT Monitoring Tools
Teamwork
Routing and Switching
Network and OS Troubleshooting
GIS systems
Customer Orientation
Technical Presentation
Reporting
IT Technical Support
SLA Commitment
Client Relationship Management

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم

العضويات

Jordan Engineers Association
  • Member
  • September 2014
Saudi Council of Engineers
  • Member
  • December 2015

التدريب و الشهادات

Pearson Test for English Academic (PTE Academic) (الشهادة)
تاريخ الدورة:
January 2016
صالحة لغاية:
January 2018
Cisco Routing and Switching (تدريب)
معهد التدريب:
Online training
تاريخ الدورة:
January 2016
المدة:
30 ساعة
Introduction To Home Automation (تدريب)
معهد التدريب:
Jordan Engineers Association
تاريخ الدورة:
April 2013
المدة:
15 ساعة
Technical Training In Netwrok Operations Center (NOC) (تدريب)
معهد التدريب:
Zain SA
تاريخ الدورة:
September 2012
المدة:
120 ساعة

الهوايات

  • Surfing the web
  • Reading
  • Soccer
  • Arduino
  • Swimming