Quality Assurance Manager
DMC
Total years of experience :21 years, 1 Months
Manage projects for the development and maintenance of quality management systems including policies, procedures and forms starting from the gap analysis, assessing the suitability of currently used procedures, up to the introduction of the new enhanced system and training staff on its implementation and positively accept the new change (change management).
Help company’s top management in choosing, evaluating and starting their quality initiatives and improvement projects and getting internal buy-in.
Work closely with company’s management to ensure the full alignment of their work processes with the applicable national and international standards as well as the requirements of the Quality Manuals, Quality Assurance policies, processes and procedures
Lead Organizations in promoting Quality, continual improvement, team work and customer satisfaction culture within the workplace.
Helping company’s management in identifying training needs and organize changes to meet standards requirements.
Helping company’s top management in the development of the strategic plan including vision, mission, Objectives and SWOT analysis.
Establish objectives and KPI’s for different consulting teams within the organization, conduct periodic performance evaluation and analyze the compliance with standards and identify areas for improvement.
Train employees on the Internal Quality Auditing skills, plan a comprehensive QA audit plan to ensure the consistent compliance with internal, national and international quality and industry standards requirements
Conduct training sessions and workshops for team members for providing new services or enhancing the current.
Produce project management plans for company projects, assigning roles and responsibilities to team members.
Monitor the performance of projects in terms of cost, schedule and deliverables, taking actions when required.
Facilitate periodic knowledge sharing meetings and exchanging the lessons learned after each assignment.
Develop engaging training materials including slides and exercises to increase staff engagement and team capacity.
Successfully delivered more than 40 PMP training sessions with 400+ participants driving a pass rate of over 92%.
Managed Projects & presented 50+ training sessions related to ISO, quality enhancement tools, Total Quality Management TQM, Kaizen, quality internal audit and Six Sigma in Saudi Arabia, USA, Oman, Bahrain, Qatar, Sudan and Libya.
Transferring skills, delegating authorities, empowering team members to achieve a system driven process.
Successfully developed the company’s Integrated Management System (IMS) including quality, environment, health and safety manuals, procedures and forms in compliance with applicable laws and regulations.
Served as the leader for the implementation of Six Sigma projects including conducing awareness training sessions, establishing documents and supervising system implementation.
Increased operational efficiency through the measuring, analysis and improvement of company processes and procedures.
Performed engaging awareness and internal audit training with company employees to improve productivity.
Planned and managed the internal audit program, providing leadership and guidance to ensure the delivery of exceptional results.
Increased staff efficiency by communicating lessons learned and opportunities of improvement for each project.
Successfully enhanced and simplified organizational processes that resulted in a 26% increase in weekly productivity utilizing the same resources.
Led a project that helped a large pizza delivery organization enhance their deliver process using Six Sigma statistical analysis to reduce their late deliveries by 68%, valued at savings of $7, 500 monthly, and increase on time delivery by 40%.
Played a role with the IT team in the planning, execution and closing of projects as per project management best practices.
Drove project efficiency by enhancing and simplifying the working processes.
Carefully identified and analyzed all stakeholders requirements all the requirements and input as per project management that allowed for developing a software for monitoring and tracking of projects and associated resources.
Accurately evaluated current practices related to quality assurance and project management to identify gaps.
Played a key role in the implementation and supervision of the new system that used international methodology to document information around each project and project phase.
Developed a new project management system implementing best practices into the methodology leading to a 30% savings in time for the retrieval of information from previous projects.
Delivered comprehensive consulting and training services to clients in Quality Assurance, ISO and Project Management.
Successfully planned and managed projects in terms of scheduling, costs, quality and resource management.
Set and monitored goals achievement related to key performance indicators (KPI’s) for all functions, reporting status to the senior management team on a continual basis.
Carefully analyzed information, preparing market analysis for feasibility studies.
Contacted companies and suppliers and analyzed technical proposals necessary to complete the technical aspects for the completion of project feasibility studies.
Served as the project manager for the development and implementation of the Quality Management System as per ISO 9001:2008 (processes, process maps, procedures, forms and work instructions) for the Aeronautical Information Services Department (AIS) in the General Authority of Civil Aviation (GACA), Saudi Arabia.
Played a key role as the project manager for the development and implementation of an integrated system for the largest Toyota automotive agent and accessories development company in Saudi Arabia, Middle East and North Africa as per ISO and Toyota Motor Corporation (TMC) requirements.
Served as the project manager and team leader for a team that helped a service agency in Kingdom of Bahrain to improve its service level, receiving a letter of appreciation from Bahrain Ministry of Industry and Commerce.
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