GIS Technical Support Manager
InfoGraph
Total years of experience :21 years, 10 Months
• Specialist in ESRI software (ARCGIS Desktop, ARCSERVER, Portal, ARCVIEW, ARCPRO 3D, ARCGIS online, web Gis Tools)
• Analysing specialist of Different GIS Data types.
• Analysis and cleansing SDS sewer customer data and update sewer files (WAK PSP)
• Expert ARCGIS solution
• GIS Business analyst expert
• Expert in ESRI platform, Software and apps solution
• Utility Business solution expert
• Project coordinator
• Implement and preparing web-based technology and field survey solutions design
• Preparing and implementing the monitoring and dashboard for project
• Supervising Digital GIS Data Collection from Other Related sources of information (Oracle, SQL
• , MS-Office, AutoCAD, ).
• Project Manager for water authority in karak south Jordan PSP (water customer and water, wastewater networks),
• Analyst subscribers billing data (CobossII),
• Analyst for planning customers location and Sewerage data service by SDS software,
• Linked GIS data with Billing system and other source information including HHU, SDS, CSS, CIS, and other database source
• Develop readers route by ESRI tools for water subscriber’s collection
• Develop systems link matrix and relational
• Preparing strategy and workflow with reporting customer files and design route line for customer by Geoprocessing GIS Tool
• Analysis and planning user needs by ESRI Platform Technology.
• Preparing and deployment the ARCGIS web-based applications for survey and collection data from the field and deploy dashboard
• Working closely with the sales and marketing team on ESRI solutions for business proposals
• Preparing and deployment the monitoring Apps, and analysis dashboard
• Build GIS databases schema, support the development of GIS tools
• Function as technical liaison to the development teams, or international distributor/regional offices to provide business intelligence to various groups within Esri Co.
• Understand the key business drivers within an organization and identify key business stakeholders
• Provide high-quality technical support to end users
• Identify, understand, and recommend solutions for customer issues by technology
• Support the development of user interfaces in response to customer workflow methodologies as they relate to their business requirements
• Assist in the design of geodatabases based on client specifications and industry standards for feature classes, attributes, and raster datasets
• Lead project teams during all phases of implementation including requirements, analysis, design, build/configuration, and deployment
• Advise customers on relevant GIS strategies, architectures, product selection, and release planning
• Advise customers on relevant imagery strategies, architectures, product selection, and release planning
• Familiarize with customer requirements, release levels, applications, computing platforms, and Imagery-related technologies
• Act as a trusted advisor and advocate for customers; provide proactive advice on relevant GIS strategies, architectures, best practices, product selection, and release
Plan, design, implement, and support advanced IT solutions that enable Esri to leverage new technologies enhancing productivity, reliability, and performance.
• Asset Management System (AMS), Cityworks Expert
• Assessment business environment
• Preparing the business workflow and reporting
• Preparing and create the monitoring, Dashboard as user needs
• Studying the business workflow
• Preparing and Configure the business reports
• Solid asset management requires analyst
• CityWorks Storeroom and asset analyst
• Advanced Crystal Reporting with Office
• CityWorks office administration
• Understand how to create an SQL Server database and assign roles, logins, users, and permissions
• Understand the Cityworks Office for AMS software installation process
• Acquire a working knowledge of how map services interact with Cityworks Office for AMS
• Explore IIS (Internet Information Services) functions
• Analyst expert
• Reference coordinator from PMU for following water international projects(KFW, GIZ, USAID, Jica, ..) within Zarqa water authority
• GIS Geoprocessing tools expert
• Create and update Water and wastewater customer route and subscriber collection area
• Analyst and operation in the Comprehensive subscriber survey(CSS) supported with GIZ OMS Project (Dorsch consultant), Zarqa Water Authority
• Supervising Digital GIS Data Collection from Other Related sources of information.
• Analyst billing data (X7, Coboss) with Lot parcel Pk_20
• analyst customers information and Sewerage customer by SDS software,
• Matrix linked process of GIS data with Billing system and other source information (SDS, CIS, Coboss, X7 record, CSS data and hardcopy files )
• Build Infrastructure for sewer customers and sewer GIS features from scratch for Zarqa water authority
• analysis and cleansing SDS sewer customer data and update sewer files
• Sewerage Customer Management Process (Build Inspection, H.C status, )
• Digitizer the water and wastewater networks using GIS and AutoCAD Process
• supervisor on water and wastewater Subscribers and geographic locations confirmation
• Supervisor DCMMS water Complaint system (Zarqa, Balqa, Karak) water authority as a reference to Dorsch consult
• Water and Wastewater Customer Management Processes (Objective water Bill, Replace Meter, Disconnect Meter, PK 20 subplot, , ..)
• New water and wastewater connection process
• Geographical Information System and Information Communication Technology (GIS-ICT) Units
• Implementation of GIS Based Tools, Redesigned Customer Information System (CIS) and Sewerage Database (SDS).
• Inspection and Follow up Procedures
• Product Mapping for water, wastewater networks and facilities.
• Converting GIS, CAD to other format.
• Creating and updating site plans. Scanning, registration, and Images Rectification. Geo-processing, Data conversion, Quality control. Converting Analysis data into GIS and integrate it to the existing network.
• Analyst GIS data with OMS Project for water Zarqa Governorate supported by(GIZ)
• Analyst NRW with GIZ project
• Define and develop methods to enhance data model quality and usability
• Influence product design, functionality, and usability of data models and their application for enterprise GIS
• GIS workflows and certify those workflows for the industry-specific data model
• Continuous and current intelligence on local competitors and programs;
• Define and develop methods to enhance data model quality and usability and additional reasonable task that Client shall ask for in relation to the Project.
• Identify user needs by collecting their ideas through technical support, client interaction, marketing events, and analysis of competitors’ capabilities as well as from internal team members
• Prepare and production analysis maps to Support customer services and consumption statistical report
• Linking and identifying Fixed Assets between GIS and ACCPACK system in the water Zarqa Governorates.
• Prepare and production analysis maps for water and wastewater network operations and distribution zones
• ArcGIS quality assurance and quality control
• Plan and implement production schedules to ensure that the production plans and targets are achieved.
• Prepare, monitor and control the annual subscriber departmental budget to ensure expenditure is in line with the production plan and targets.
• Recognize and resolve problems affecting production including schedules,
• Complains type, for water & wastewater (data & maps )
• Follow up for Networks water & waste water
• Manage the maintenance activities (of the entire Department), in co-ordination with the maintenance data, so as to achieve high productivity levels across the study.
• Implementing preventive maintenance and planning schedule and apply it properly.
• Preparing maps.
• Manage business plans for all imagery content services
• Review and edit content from authors and subject matter experts for consistency, clarity, and technical accuracy
• Coordinate the migration and release of documentation and workflow templates on Solutions.ArcGIS.com and related webpages
• Build databases from imagery and cartographic/digital sources; support the development of GIS database
• Working on the Satellite images.
• Preparing Mapping and reports.
• Computer support companies and services specialize in troubleshooting and fixing a wide variety of primarily software-related personal computer issues and network connectivity problems as well as some hardware issues.
• Oversee the daily performance of computer systems.
• Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Arab Open University
computer programming