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Hussam Alhibe, Senior Hospitality Operations Manager

Hussam Alhibe

Senior Hospitality Operations Manager·Art View Hotel & Almalqa Elite Hotel

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 22 years, 11 months

Senior Hospitality Operations Manager

February 2024 - Present

Art View Hotel & Almalqa Elite Hotel

Riyadh, Saudi Arabia

February 2024 - Present

Oversee operations and commercial performance across two hotel properties. Drive revenue growth through
strategic pricing and market positioning. Manage P&L accountability, achieving 20% improvement in GOP. Lead cross
functional teams of 45+ staff, ensuring service excellence and operational efficiency.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Hospitality Operations Manager

March 2023 - February 2024

AWAN Group

Dammam, Saudi Arabia

March 2023 - February 2024

Managed hospitality operations across compounds, resorts, and hotel assets in three cities. Improved guest
satisfaction scores by 14% through service standard implementation. Achieved cost savings of 12% through
operational efficiency initiatives. Coordinated cross-city commercial alignment and revenue optimization strategies.

Company industry:
Hospitality & Accomodation
Job role:
Medical, Healthcare, and Nursing

Hotel Operations Manager

December 2021 - February 2023

Braira Hiten Hotel

Riyadh, Saudi Arabia

December 2021 - February 2023

Led full commercial and operational responsibility with P&L accountability. Increased direct bookings by 30% through
CRM optimization and loyalty programs. Negotiated corporate contracts worth 2M+ SAR annually. Optimized OTA and
GDS performance, reducing commission costs by 8%.

Company industry:
Hospitality & Accomodation
Job role:
Management

Hotel Operations Manager

January 2019 - December 2021

Crown Rose Hotel

Riyadh, Saudi Arabia

January 2019 - December 2021

Led pre-opening and post-opening operations, achieving 75% occupancy within 6 months of launch. Developed
commercial strategy and pricing structure that improved RevPAR by 22%. Established corporate and government
account portfolio generating 35% of total revenue.

Company industry:
Hospitality & Accomodation
Job role:
Management

Cluster Sales & Marketing Manager

January 2017 - December 2018

Accor Hotels (Novotel, Mercure, Ibis)

Riyadh, Saudi Arabia

January 2017 - December 2018

Managed cluster-level sales and marketing across three international brands. Increased cluster revenue by 18% YoY
through strategic pricing and promotional campaigns. Developed key corporate accounts contributing 40% of total
room revenue. Improved OTA ranking from 3.8 to 4.5 stars across all properties.

Company industry:
Hospitality & Accomodation
Job role:
Management

Sales & Marketing Manager

January 2015 - January 2017

Al Mashreq Boutique Hotel

Riyadh, Saudi Arabia

January 2015 - January 2017

Developed tailored sales strategies for boutique segment, increasing ADR by 15%. Strengthened direct bookings by
25% through digital marketing initiatives. Enhanced brand visibility through PR and strategic partnerships with local
businesses.

Company industry:
Hospitality & Accomodation
Job role:
Sales

Customer Relations Management Supervisor / Developer

October 2009 - January 2015

Electric House Est.

Riyadh, Saudi Arabia

October 2009 - January 2015

- Manages assigned projects according to the project management methodology, planning tasks, controlling resources and monitoring progress, in order to effectively complete assigned projects.
- Excellent process driven analysis skills
- Develops project proposals on the basis of cost/benefit justification and interacts with user management to obtain approval.
- Continually communicates the status of each assigned project to all project participants, stakeholders, and Senior Management.
- Define and implement the company\s CRM strategic plan in alignment with the overall marketing strategy.
- Manage and maintain the customer/Projects database and ensure a consistent healthy level of data quality.
- Identify and recommend opportunities for improvement across business cycle.
- Define, plan and manage social media and social CRM for company under the umbrella of Marketing Strategy.
- Create and manage the loyalty programs in alignment.
- Determining quick-fixes to put immediate issues related to customer satisfaction and customer journey right.
- Training the new joining staff of how to use the CRM system.
- Updating the CRM System as the requirements imposed by the market - new markets.
- Lead continuous improvement in database management and lead generation activities.
- Responsible for the CRM development with the Development Co. which are working on it.
- Supervision and follow-up customer satisfaction research to identify customer\s experience of sales and service.
- Manage the CRM team to ensure that the service delivery to the companys customers and prospects is of excellent quality and achieves overall satisfaction.
- To ensure that the company team is motivated to convert customer interest.
- Responsible and fully accountable for managing the CRM new tool, creating all customers data base, creating and updating all ongoing and new projects opportunities, creating statistics and management reports.
- Responsible for any required promotional and/or mail campaign.
- Arrange and participate in meetings, conferences, and monthly Business Coordination Meetings, and team activities in my region.

Company industry:
Electric Power Production & Transmission
Job role:
Management

CRM Manager

October 2009 - January 2015

Saudi Bin Laden Group - Electric House Division

Riyadh, Saudi Arabia

October 2009 - January 2015

Managed CRM systems and client relationship processes for major construction projects. Improved customer data
accuracy by 95% through system optimization. Coordinated between commercial, operational, and project teams to
ensure seamless client communication.

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Administration & Marketing General Manager Assistant

August 2007 - July 2009

Oubari - Syria

Aleppo, Syria

August 2007 - July 2009

• Assisted the general manager and coordinated execution of program policy, procedures and operations.
• Monitored compliance with rules and regulations of the company.
• Designed and implemented marketing strategies.
• Supervised corporate branding on marketing collateral (gifts, give-away etc.).
• Administered all PR activities to promoted a positive image of the company.
• Closely and actively liaised with Insurance Companies and Ministries.
• Administered all PR activities to promoted positive image of the company.
• Collaborated with suppliers for finalizing reasonable prices, timely delivery of goods, credit terms for favorable purchase and supply terms.
• Negotiated best deals for booking exhibition space in the International fairs in Syria
• Organized travel arrangements for business trips of the general manager as well as maintaining travel vouchers and records.
• Maintained, managed and control staff Annual Leave, Personnel Records and Personnel Files.

Company industry:
Administration Support Services
Job role:
Management

International Trading and States Tenders Follow Up

May 2003 - August 2007

Mallah Group

Aleppo, Syria

May 2003 - August 2007

• Streamlined local and international purchases
• Handled movement of goods right from dispatching to final destinations.
• Analyzed key factors, impacting assigned purchases and made decisions to obtain quality goods at reasonable price.
• Developed and maintained efficient business relationship with Syrian Company Managers.
• Supervised the entire purchasing for favorable purchase and supply terms.
• Handled the whole documentation procedure for dispatched company goods
• Communicated transaction problems or irregularities and provided adequate and relevant reports to the management.
• Managed marketing and business development activities to ensure smooth service and excellent relations with company’s major clients.

Company industry:
Other Business Support Services
Job role:
Marketing and PR

Education

Tishreen University

June 2007

June 2007

Bachelor's degree, Business Administration

Syria

Aleppo University

December 2006

December 2006

Bachelor's degree, Organizational Psychology

Syria

GPA (percentage): 73%

GPA (percentage): 73%

Other Certifications And Trainings: • Business Administration - Dar Alfekr, Aleppo, Syria; (June 2008). • The Graphology - Al-Rashid Center, Aleppo, Syria; (December 2008). • Negotiation Skills - Syrian European Center, Aleppo, Syria; (March 2009). • Marketing Skills - Syrian European Center, Aleppo, Syria; (April 2009). Exhibitions And Conferences Attended: • Orgatec Show for Office Furniture - Cologne, Germany, (May 2008). • Matex 07 + Matex 08 Textile Machines - Aleppo, Syria, (July 2008). • How to go Public by SEBC - Aleppo chamber of Commerce, (November 2008). • The 2nd Syrian Industrial Conference - Hall of the Umayyad, Damascus, Syria, (February 2008).

Skills

CRM software
Expert
CRM software
Expert
Account Management
Expert
Account Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Action Plans
Expert
Action Plans
Expert
Customer Service
Expert
Customer Service
Expert
Motivational Skills, Interpersonal & Communication Skills, Analytical Thinking, Presentation Skills
Expert
Motivational Skills, Interpersonal & Communication Skills, Analytical Thinking, Presentation Skills
Expert
IT Related Skills (MS Office, Internet, Outlook)
Expert
IT Related Skills (MS Office, Internet, Outlook)
Expert
Administration, Strategic Planning, Public Relations, Marketing, Tendering, Contract Management
Expert
Administration, Strategic Planning, Public Relations, Marketing, Tendering, Contract Management
Expert
Human Resource Management, Quality Control, Documentation, Government Relations, Staff Supervision,
Expert
Human Resource Management, Quality Control, Documentation, Government Relations, Staff Supervision,
Expert
Ability to Work Under Pressure, Time Mgmt, Innovative Thinking Leadership, Team Building
Expert
Ability to Work Under Pressure, Time Mgmt, Innovative Thinking Leadership, Team Building
Expert
Clientele Development, Market & Competitor Analysis, Handling Export Procedures, Purchasing
Expert
Clientele Development, Market & Competitor Analysis, Handling Export Procedures, Purchasing
Expert
Customer Relationship Management, Contractual Negotiations, Business Development
Expert
Customer Relationship Management, Contractual Negotiations, Business Development
Expert
CRM software
Expert
CRM software
Expert
Account Management
Expert
Account Management
Expert
Team Leadership
Expert
Team Leadership
Expert
Action Plans
Expert
Action Plans
Expert
Customer Service
Expert
Customer Service
Expert
Hotels
Expert
Hotels
Expert
Operation
Expert
Operation
Expert
Microsoft Office
Expert
Microsoft Office
Expert
CONTRIBUTION MARGINS
Intermediate
CONTRIBUTION MARGINS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CORPORATE STRATEGY
Intermediate
CORPORATE STRATEGY
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate
WEB PERFORMANCE OPTIMIZATION
Intermediate
Project Management
Expert
Project Management
Expert
Administration
Expert
Administration
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Business Development
Expert
Business Development
Expert
Hotel Management
Expert
Hotel Management
Expert
Hospitality
Expert
Hospitality
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
certified Trainor
Ministry of tourism
Jan 2022

Recommendations

Faez Sheikh Amin

Mar 2013

Mar 2013

Senior Marketing SpecialistColleague

Hussam is a dedicated and ambitious person who is always eager to develop himself and learn new things. He goes deep in details to draw the big picture. Hussam is excellent in public relation , planning ,organizing and works well with others to create the right strategic scenario.

Hobbies

  • reading