loan officer
national bank of Kuwait
Total years of experience :16 years, 6 Months
loan officer consumer banking at national bank of Kuwait
senior relationship officer consumer banking (direct sales)
Operation Unit:
• Providing clients with Portfolio’s report (daily, monthly, quarterly, annual).
• Follow up and comply with the regulation of Kuwait Stock Exchange & Capital Markets Authority.
• Responsible for some disclosure related to investments portfolios to bank, KSE&CMA.
• Coordinating with the bank & legal department in preparing the collateral agreements of the margin loans accounts against mortgaging the client portfolios.
• Updated & follow up with banks about the pledge
• Full procedures of opening new investment Portfolios accounts for clients.
• Responsible for all action and procedure for the private equity.
• Reporting for Assets Managements.
• Follow up the Auditor & prepares audit reports.
• Mortaring and update the internal data base of Portfolio’s.
• Doing the corporate action related to client’s investments portfolios such as (Right Issue, capital increase capital; redaction & dividends distribution).
• Responsible for internal procedures or transferring cash, issuing cheques (outstanding order, Dividends, Cash available).
• Premium portfolio service for more than 200 investments portfolio.
• Mortaring the online trading company with K.C.C & covering the deficit on shares and cash
• Calculate the management fees.
• Prepare the internal Memos, and all type of client letter.
• Customer care.
• IMAL Islamic Invest software.
Risk:
• Follow the procedure for CMA, KYC, RISK, Central Bank & Fatca (U.S.A Taxes ) .
• Disclosure to CMA regarding opening & closing the investments portfolios.
• Disclosure to CMA for clients holding more than 5 % of shares.
• Quarter disclosure for Banks.
• Preparing the requirements for Internal & External Auditor for investments portfolios
Relationship:
• Build trust, value others, communicate effectively, drive execution, foster innovation and focus on the importance of clients.
• Overseeing representation of a positive image to the clients, shareholders and the, through implementation of customer requirements quickly and accurately.
• Coordination meeting with the client continuously to enhance trust.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments Being creative, innovative and thinking outside the box for marketing ideas and initiatives that will keep the company in the lead
• Explanation and respond to all customer requirements and inquiries.
• Deliver professional customer service to achieve a high percentage of customer satisfaction
• Ensure efficient, responsive and professional customer service is provided
• Ensure all incoming call is handled professionally and promptly.
• Prepare the forms letters for clients
• Sorting the monthly report
• Sending the daily faxes & emails
• Sales
• Provide new projects
• Negotiation
• Filling
• Follow up with settlements departments
• Administration work
• Follow up with portfolio managers
• Collecting the cash & chaques
• Budgeting
• Marketing plan
• Marketing proposal
• Internal transfer shares
• Collateral documentation
Selling training programs services
Work on marketing, PR, advertising and promotions activities
Explain to students about the courses and follow up with them
Coordinating the open day for education of Universities & institutes
courses: 2013 Business courses: Pitman Training Center, Kuwait -Completed the following course Certified Management Accountant –part 1 (24september 2013 -26 November 2013) 2012: Business courses: - Portfolio Management Money Laundry - Capital Market Authority (CMA