Complaints Officer
MetLife Insurance Company
Total years of experience :13 years, 4 Months
Managing and coaching customer services team for MetLife in the areas of Life, Investment and Medical insurances plans, leading my team to adhere to business plans, and participating in reporting the department performance.
Service agent’s supervisor serving Canadian costumers with travel agencies Expedia and Travelocity which works in the field of Car Rentals, hotel
reservations and airline tickets.
Preparing Field reports about market status and shares and assuring quality standards.
Foreign Languages and Literature