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Ibrahim Maarabouni, After Sales Supervisor

Ibrahim Maarabouni

After Sales Supervisor·SATA LLC Porsche

Oman

Bachelor's degree, Computer Science

Work experience

Total years of experience: 13 years, 8 months

After Sales Supervisor

March 2016 - Present

SATA LLC Porsche

Muscat, Oman

March 2016 - Present

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Service Supervisor

June 2015 - February 2017

SAMACO Automotive Porsche

Riyadh, Saudi Arabia

June 2015 - February 2017

Control the reception.
Follow up the work in progress.
Comunicate with call center for the appointments.
Handle the customer reservations
Upgrading the customer satisfaction level.

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Service Advisor

October 2012 - May 2015

SAMACO Porsche

Riyadh, Saudi Arabia

October 2012 - May 2015

-Work at car dealerships and vehicle service centers.
-Advise the customer about necessary service for routine maintenance.
-Handle customer complaints
-Give price and estimates.
-Make suggestions about future work.
-Deliver the completed vehicle to customers, and provide advice on the priority of future servicing and repairs to secure customer satisfaction on the work done.
-•Maintain the knowledge on warranty processing procedure

Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Education

LEBANESE INTERNATIONAL UNIVERSITY

January 2011

January 2011

Bachelor's degree, Computer Science

Lebanon

2008 - 2011: LEBANESE INTERNATIONAL UNIVERSITY (LIU) Degree in Computer Science (CSCI)

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Maintenance Services
Expert
Maintenance Services
Expert
Maintenance Planning
Expert
Maintenance Planning
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer service
Expert
Customer service
Expert
Kerridge and ADP systems
Expert
Kerridge and ADP systems
Expert
Technical support
Intermediate
Technical support
Intermediate
Warranty
Expert
Warranty
Expert
Maintenance Services
Expert
Maintenance Services
Expert
Maintenance Planning
Expert
Maintenance Planning
Expert
Customer Service
Expert
Customer Service
Expert
keyloop system
Expert
keyloop system
Expert

Languages

Arabic

Expert

English

Expert

Memberships

Porsche

Service Advisor

October 2012

Training and Certifications

Certifications
Porsche Global Certification for Service Advisor
Mar 2016

Training
Embrace the mindset
porsche
Feb 2020
Porsche after sales advanced training
Porsche middle east
May 2015
Porsche Aftersales Excellence - Basics
Porsche Training Center Dubai
Apr 2015
Technical for non-technical
Porsche Training Center Dubai
Nov 2014

Hobbies and interests

Football