IT-Technical Support Engineer
Upon Request
Total years of experience :12 years, 10 Months
• Build and install PCs, OS windows 7, 8, 10 telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provides advice and guidance to colleagues regarding incidents and requests
• Maintain Installed PC’S, Networks, telephone systems and peripherals with routine .
• Identify, log and resolve technical problems with S/W applications or network systems
• Migrating servers from Windows XP to Windows 7 or higher platform
• Create, maintain, and distribute reports of progress to senior leadership
• Maintain client databases with up to date solutions and clear record of activities
• Use call logging system to accurately record telephone requests
• Explain and document technical issues in a clear way to clients
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Managing Shared Folder, Permissions, configuration and Troubleshooting.
• Managing A/D and OU Group Malwarebytes Anti-Virus (Management Console).
• Moving Computers to USB & DVD Access OU & MS-Lync Access Creation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• CM Cisco Call Manager Administration, add or remove Directory numbers.
• Cisco Call Manager, Configure call forward, pickup and call waiting configure ring setting.
• Managing Malwarebytes Anti-Virus (Management Console).
• Managing Shared Folder, Permissions,
• Logging incoming customer communication, taking ownership of, and working on support queries
• Keep customers informed in a professional manner ensuring accuracy of detail
• Troubleshooting problems and providing advice on the appropriate action
• Accurately record time activity in line with procedures
• Install, upgrade, support and troubleshoot XP, Win 7, 8 and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computers hardware and any their authorized peripheral equipment, data recovery
• Performs general preventive maintenance tasks on computers, laptops, scanners, printers and any other peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Train end users on usage of computers to ensure proper functioning.
• Interact with the staff on desktop problems and their solutions
• Setting up new users and disabling expire accounts in accordance with HR
requirements.
• Managing Microsoft server platform, like domain, active directory, Dns, Dhcp
Network administrator Skills :
-- Manage LAN & WAN network for all sites of the Company.
--Manage Microsoft server platform, like domain, active directory, ------Dns, Dhcp, Print Management, etc.
-- Manage Email Servers like Exchange, POP, SMTP, IMAP Clients
---Manage Core Switches, Switches, Wireless Controller's & Wireless Network
--Manage Firewalls like Juniper,
--Manage Proxy & url Filters
--Manage Email Archiving Server's
--Manage File Server's, Network Storages
--Manage Backup System's for server's Database & All Assets in Tape library.
--Manage Network Security create delete policy related to internal & external Network.
project Name : CCTV Systems Installation and Configuration
At GNPOC Greater Nile Petroleum Operating Company Khartoum, Sudan
• Designed The Network Map, and Network implementation.
• Configured Cisco Switches and storage Devices.
• Installation and configuration of IP CAMS and analog
• Installation and configuration of DVRS and Pickapoint controller
• Stationary and remotely controlled motion IP CCTV camera installation
• Multiple DVR’s & DVD’s associated hardware (work stations, routers, switches, racks) installation and setup,
• Cat5, 5e, 6 structured cable system installation, termination, and testing.
• Customer supplied location specification drawings utilization.
• Finalize camera systems and component layout documentation preparation for customer.
The duration of Bachelor of Science in Information Technology is of three years (6 semesters and 6 month each semester),Sikkim Manipal University is recognised by University Grants Commission(UGC),India. thw following is the Program Structure: First Semester: -Fundamentals of IT -Mathematics of IT -Logic Design -C Programming and data Structures-Theory -Database Management Systems -C Programming and data Structures-Practical Second Semester : -Computer Organization and Architecture -Discrete Mathematics -Operating Systems -Technical Communication-Theory -Computer Networks -Linux and DBMS-Practical Third Semester: -OOPS with Java -RDBMS with MySQL -TCP/IP -Multimedia Systems -Website Design -Mini Project Fourth Semester: -Fundamentals of Algorithms -Software Engineering -Visual Basic -Server Side Programming-Theory -Technical Communications-Practical -Server Side Programming-Practical Fifth Semester : -Mobile Computing -WML and Wap Programming-Theory -Cryptography and Network Security -Elective-2#bject Oriented Systems Elective-1&Data Storage Management -WML and Wap Programming-Practical Sixth Semester: -Software Project Management -Human Computer Interface -Electives - Artifical Intelligence - Electives -Project Work