Retention Specialist
Arab African International Bank
Total years of experience :15 years, 6 Months
Credit Card Retention Specialist: - Handle Credit card closure request from retail Branches
- Call customers to solve their problems and ensure that they continue to using the bank services and products
- Dealing with customers with offers available which meeting their needs for retention
- Assign the Monthly retention report
- Develop and maintain excellent relations with existing customers resulting in increased levels of customer
retention
- Manage and Controlling out-bound tasks
- Repairing monthly and weekly reports
- Calling customers to handle their complaints at end line.
Front Line Account Adviser
Sales responsible in one of the branches of the company
Front Line Account Adviser
