Ibrahim Syed

# Order Management.
# Scheduling deliveries.
# Follow up on stock readiness from manufacturing units.
# Generate Daily Sales & Open order reports, share the same with production planning team and the BU senior executives.
# Coordinate with documentation team for necessary shipping documents.
# Scheduling trucks for loading from multiple loading points.
# Coordinating with W/H teams for timely dispatch of the orders.
# Ensure both internal and external service standards are met and achieved in accordance with internally agreed measures and metrics.
# Highlight all issues with the concerned management team, related to production delay, transportation delay.

Order Management.
Transport management
Inventory management.

• Total Order Management, i.e. Data Base Maintenance; Order Acquisition & Processing, Shipment & Delivery Execution and Financial Transactions
• Ensuring prompt delivery of products and ensuring clients needs are fully satisfied
• Undertaking Supply Chain Management activity for the company.
• Arranging for import and export shipments (land, sea, air).
• Responsible for shipment to entire GCC countries.
• Negotiating for good rates with shipping companies and liners and prompt space booking for shipments.
• Ensuring the stocks is cleared within the stipulated free time available at ports.
• Inventory control and proper monitoring of stocks.
• Monitoring the status of shipments and ensuring customers receive shipments on time.

 Handled the operations related to the orders within Abu Dhabi, Al Ain and Western Zones.
 Maintained a close coordination with the associated departments like Finance, IT, Sales & Marketing Departments for processing the orders timely.
 Maximise order fulfilment by reviewing order to ensure product is in stock at warehouse.
 Prepared the monthly forecasts and placing POs with plant and central warehouse.
 Chalked out the vehicle requirements; prepared and communicated the daily related reports to the Logistics Manager.
 Deposit cash collected from walk-in customers into the company account.
 Conducted Sales Analysis on monthly and updated the management team about the same
 Ensured the timely delivery of the warehouse & delivery vehicles and staff are in close compliance with the HSE policy and notify the HSE Manager in case of any deviation.
 Set up and maintain customer listings and pricing on Excel and SAP and complete order process through SAP.
 Responsible for updating / coordinating & aligning with Sales & Planning & procurement for all non-forecasted products- initiating purchase requests where required as well as continuous follow- up with SC & Sales team to ensure accuracy of sales forecast and accordingly product availability for customers.
 Responsible for receiving, processing & confirming customer orders in SAP after confirming availability with warehouse.
 Headed the Personnel Management of the warehouse team.

 Proficiently handled the key accounts for both Adidas and Reebok customers in GCC, Iran, North Africa and Balkan and reporting to the Customer Service Manager and General Manager for Brand Reebok.
 Prepared and communicated the monthly sales reports and updated the customers with the information related to stock availability and cancellation of articles.
 Assisted the sales team with the performance related to the of the customers’ sales and deliveries.
 Updated the information regarding their orders, shipment status, pricelists etc.
 Preparing Credit Notes in cases of shortage/damaged goods and delivery file for Drop shipment orders on a weekly basis and forwarded the same to the respective customers.
 Follow- up on the entire supply chain process to ensure timely supply of products to customers.
 Coordinated and followed up with full supply Chain members (planning, procurement & logistics) to ensure complete & timely order fulfillment while continuously working on customer service level improvement.
 Headed the customer contracts, payment securing guaranties like Letter of Credits, deliveries according to INCOTERMS, Export Control Issues.
 Liaise with third party logistics provider for order picking & outbound delivery performance.
 Served as a single point of contact for the external and internal customer on all order/distribution logistic activities regarding outbound shipments.

 Handled the entire gamut of logistics operations, co-packing of promotional stocks.
 Handled Import shipments documents and scheduled regular inspections by the municipality health department.
 Monitored POS items and scheduling deliveries and regular maintenance of equipments.
 Prepared the weekly stock report and conducted meetings with sales team in order to clear the near expiry products.
 Monitored the 3PL activities, i.e. inbound, outbound, picking, cycle count and hygiene/safety compliance of 3PL.
 Ensured a proper health clearance from the Customs, Municipality & Ministry of Health for all the incoming consignments, follow-up where necessary to speed up the procedures
 Log all the inbound consignments along with their relevant details.
 Addressed the supplier and service related issues and coordinated with the Head Office related to the same.

 Conducted regular follow-up with the customers related to the PRE-ALERT/Cargo Status.
 Took individual efforts for searching, screening, and short listing a Third Party Service Provider for managing the transportation of road transportation and express courier.
 Ensured error-free clearance and collection of shipments (Import/export) by forwarders and customers.
 Followed up with warehouse for shipment/delivery status and updating the report on the intranet.
 Coordinated with the warehouse staff regarding Import/Export Bill Arrival of Cargo/GRN-EDI feeding.
 Updated the records on the intranet and prepared the stock report, freight rates etc.
 Prepared the co-packing pricing requests, credit note verification, expenses reports, and sample requests on behalf of the organisation in an efficient manner.
 Served as an efficient team member in fully executing the project for implementation of electronic delivery notes in 2000 and received spot recognition from the company.
 Personally visited Airline offices and shipping companies and resolved several shipment disputes.
 Honoured with the Best Team Player award by the Electrical Department in the co packing function.
 Played a stellar role in standardisation and implementation of the co-packing processes resulting in increased productivity both at the customer service and warehouse ends.
 Designed the Co-Packing Manual assisted the management with an allied function.