Ibrahim Abdullah Elshemy, IT Manager

Ibrahim Abdullah Elshemy

IT Manager

Bibtex

Location
Egypt
Education
Bachelor's degree, General of law
Experience
20 years, 11 Months

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Work Experience

Total years of experience :20 years, 11 Months

IT Manager at Bibtex
  • Egypt - Cairo
  • My current job since September 2016

•Excellent communication with departments Managers on all tasks and projects.
•Install and perform repairs to hardware, software, network, printers, Servers and peripheral equipment, following design or installation specifications.
•Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
•Managing the Billing System Center with its servers and the access control system and the supporting of its clients and the VPN connection between the center and the head office.
•Upgrade and migrate operating systems, software applications and Troubleshoot and repair the system without reinstalling it.
•Handle user complaints and problems and provide ultimate solutions to their needs and requirements.
•Design and development of programs for users needs and requirements.
•Specializes in the maintenance of printers (laser, ink, Dot-matrix), laptops, adapters, monitors LCD and CRT.
•Setup for all operating system with database and software to other branches by the network
•Management and supporting domain, Active directory, DHCP, DNS, Cpanel, TMG Firewall and Kaspersky security center servers.
•Experience in Administration and supporting POS and ERP System .
•Management, maintenance and application programming for PBX Panasonic central.
•Experience in Administration and supporting Security Camera and attendance device.
•The design of electronic circuits to serve the needs of the work.
•Taking care of Backups and Troubleshooting activities
•Handling On-site/Off-site Computer Hardware and Network Designing (Cabling, Installation) problems at any point of time
•Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
•Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
•Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
•Confer with staff, users, and management to establish requirements for new systems or modifications.
•Develop training materials and procedures, and/or train users in the proper use of hardware and software.
•Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
•Modify and customize commercial programs for internal needs.
•Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

Assistant IT Manager at Mobile Shop
  • Egypt - Cairo
  • December 2008 to September 2016

 Maintains excellent communication with the IT Manager on all tasks and projects.
 Install and perform repairs to hardware, software, network, printers, Servers and peripheral equipment, following design or installation specifications.
 Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
 Upgrade and migrate operating systems, software applications and Troubleshoot and repair the system without reinstalling it.
 Handle user complaints and problems and provide ultimate solutions to their needs and requirements.
 Design and development of programs for users needs and requirements.
 Specializes in the maintenance of printers (laser, ink, Dot-matrix), laptops, adaptors, monitors LCD and CRT.
 Setup for all operating system with database and software to other branches by the network
 Management and supporting domain, Active directory, TMG Firewall and Kaspersky administration Kit servers.
 Experience in Administration and supporting POS and ERP System .
 Management, maintenance and application programming for PBX Panasonic central.
 Experience in Administration and supporting Security Camera and attendance device.
 The design of electronic circuits to serve the needs of the work.
 Taking care of Backups and Troubleshooting activities
 Handling On-site/Off-site Computer Hardware and Network Designing (Cabling, Installation) problems at any point of time
 Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
 Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
 Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
 Confer with staff, users, and management to establish requirements for new systems or modifications.
 Develop training materials and procedures, and/or train users in the proper use of hardware and software.
 Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
 Modify and customize commercial programs for internal needs.
 Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.

Supervisor Technical Support at Print Show
  • Egypt - Cairo
  • September 2007 to December 2008

maintenance of printers (laser, ink, Dot-matrix).
Install and perform repairs to hardware, software, network, printers and peripheral equipment, following design or installation specifications.
maintenance of laptop, adapters, monitors LCD and CRT.

Senior Technical Support Team leader at Mohammed Hamza Importing
  • Egypt - Cairo
  • May 2004 to September 2007

maintenance of printers (laser, ink, Dot-matrix).
Install and perform repairs to hardware, software, network, printers and peripheral equipment, following design or installation specifications.
maintenance of laptop, adapters, monitors LCD and CRT.

Junior Technical Support at ProServ
  • Egypt - Cairo
  • June 2003 to April 2004

maintenance of printers (laser, ink, Dot-matrix).
Install and perform repairs to hardware, software, network, printers and peripheral equipment, following design or installation specifications.
maintenance of laptop, adapters, monitors LCD and CRT.

Education

Bachelor's degree, General of law
  • at Ain Shams University
  • June 2006

Pass

Specialties & Skills

File Systems
Hardware Support
Soft Skills
Certified Relocation Specialist
Microsoft Operating Systems
Specializes in the maintenance of printers (laser, ink, Dot-matrix).
Management for Kaspersky administration Kit
Knowledge of SQL 2005, Visual studio 2005, 2008 Windows Application C# & Web, XML, HTML and Java Scr
Management for PBX Panasonic central

Languages

English
Expert

Training and Certifications

International Computer Driver License (ICDL) (Certificate)
Microsoft Certified Technology Specialist (MCTS) SQL Server2005 (Certificate)
English language from BERLITZ (Certificate)
Microsoft Certified Information Technology Professional (MCITP) (Certificate)
Database Application Development and Administration (Certificate)
Microsoft Certified Information Technology Professional (MCITP Database Developer) (Certificate)
Soft skills from PMEC (Certificate)
Microsoft Certified Technology Specialist(MCTS) Web (Certificate)
Microsoft Certified Technology Specialist (MCTS) (Certificate)
English language Training (Training)
Training Institute:
BERLITZ
Date Attended:
December 2007
Prove your range of real-world skills and expertise in using Microsoft technologies by earning a Mic (Training)
Training Institute:
RAYA Academy
Date Attended:
December 2007
Database sqlserver 2005 + Programing Visual studio 2005 C# (Training)
Training Institute:
Raya Academy
Date Attended:
December 2007
skills on a particular Microsoft technology, such as a Windows operating system, Microsoft Exchange (Training)
Training Institute:
RAYA Academy
Date Attended:
December 2007
International Computer Driver License (Training)
Training Institute:
Arab Academy for Science, Technology and Maritime Transport
Date Attended:
February 2007
Hardware and Operating Systems Fundamental (Training)
Training Institute:
RAYA Academy
Date Attended:
December 2007