HR Advisor
Cathay Pacific Airways
Total years of experience :9 years, 2 Months
Cathay Pacific Airways (London, UK) Apr 2013 - Present
One of the world's leading airlines: offering scheduled cargo and passenger services to over 160 destinations around the world and employ over 20, 000 staff worldwide.
HR Advisor
* Acknowledged as a high performer; tasked with additional responsibilities including preparing management coaching and training programs: recommended for promotion to a managerial position.
* Selected to lead a variety of projects including salary benchmarking and the establishment of low cost, high value staff benefits including a cycle to work scheme and childcare vouchers.
Main Responsibilities: * Supply HR guidance on ER issues in a heavily unionized environment (e.g. conduct and capability issues, performance improvement plans, grievance matters, absence and health issues, organizational change) . This involves giving advice, supporting managers, making recommendations, liaising with the Health & Safety Manager and occupational health, income protection and EAP providers as well as leading on investigatory, disciplinary and grievance casework.
* Systematically analyze information, define problems, and draw logical conclusions - whilst working collaboratively with other teams and departments to optimize/enhance processes.
* Provide customer focussed, comprehensive and pragmatic HR advice to managers and employees in line with Company policy, procedures and legal requirements.
* Develop and maintain collaborative and productive relationships through establishing professional credibility with all staff across the organization (i.e. management, GM Europe, Head Office in HKG, union representatives and third party suppliers/providers)
* HR administration: Issue appropriate contractual documentation in relation to appointments, terminations and variations of employment. Conduct induction and exit interviews for new starters and leavers.
* Full-cycle recruitment - from taking job brief through to offer (including obtaining relevant approvals and advertising positions)
* Track immigration status of all employees to ensure compliance with the UK Border Agency.
* Assist with the annual salary/allowance budget, by conducting a data privacy compliant benchmarking process and thorough review of total remuneration in the UK.
* To be responsible for the accurate and timely processing of monthly payroll. Working closely with our payroll provider regarding the End of Year employee tax processes (P11D, P60 and P35)
* To assist in the design and delivery of development workshops in areas of compliance and HR best practice to enhance knowledge and essential people management skills throughout the business. Which includes - producing a staff training needs analysis, budget and business case proposal as and when required.
* Keep up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement.
* Act as support within team by mentoring junior members of the team and deputizing for HR Manager (as and when required)
Steer Davies Gleave (London, UK) Jul 2012 - Mar 2013
A leading independent transport consultancy offering strategic transport planning and advisory services. Steer Davies Gleave has operations and clients all over the Globe (Europe, US, Canada and South America)
HR Interim Advisor
* Completely overhauled all HR processes including recruitment, starters and leavers, performance management, payroll, redundancies and leave.
* Eanced the functionality of the existing HR system, customizing it for easier use and creating training manuals to harmonize new procedures with the system's capabilities.
* Improved ease of payroll reporting, following evaluation of current practices and liaison with the payroll provider.
* Introduced robust procedures for international offices, considering legislative and cultural differences.
Main Responsibilities: * Reviewed and revamped all HR procedures, contributing to an effective and high value HR department with clear capabilities and functions.
* Managed the monthly and weekly payroll for hourly and salaried employees.
* Provided generalist HR service to the business (UK, Europe, US and Canada)
* Deputised for HR Director, which included managing the HR Team - September 2011 to April 2012.
Main Responsibilities: * Act as the primary interface for front line managers on HR issues, by delivering a high value and broad reaching HR service to all areas of the business.
* Achieved favourable resolutions to a large volume of employee relations' issues. Led successful consultations and formal processes for strategic change, including major relocation and restructure projects. This included providing advise/guidance to managers on risks associated with strategic changes,
* Up-skilled production and customer service staff with an effective training program and coached senior management on team leadership and performance management.
* Produced full employee lifecycle documentation (i.e. new joiners, leavers, maternity, flexible working requests, internal job changes etc.), including conducting exit interviews
* Managed the monthly payroll process and yearly budget forecasts.
* Boosted employee satisfaction, welfare and engagement through monthly employee forums.
* Managed and analysed annual review process, employee satisfaction and employee benefits survey, and produced monthly HR dashboards (headcount, turnover, absenteeism etc.)
* Full-cycle recruitment from taking job brief through to offer: Advertising new positions by Utilizing online databases (social media, networking, referrals, LinkedIn etc.), reference checking, screening and interviews, negotiating rates and offers.
Photobox Ltd (London, UK) May 2010 - Apr 2012
Europe's largest digital photo printing and photo gifts company.
HR Advisor
* Reduced absences from 30% to 10% through the launch of a stringent sickness procedure; mitigated significant employee resistance and successfully amended all staff contracts to include the new policy.
* Increased accuracy and transparency of staff information by implementing an HRIS. Spearheaded a review of potential systems, subsequently working closely with the provider to customize and prepare the data for transfer.
* Managed the consultation of a 120-person site relocation, executing an effective employee engagement strategy including site visits and staff forums. Successfully added a mobility clause to all contracts following the relocation.
* Decreased customer service turnover from 50% to 22% by enhancing interviewing techniques and job descriptions.
Xerox (London, UK) 2005 - 2010 The world's leading enterprise for business process and document management. With 140, 000 employees in 160 countries.
HR Advisor Jun 2008 - Apr 2010
* Reduced costs associated with departing staff by initiating a scheme which encouraged staff to use annual leave entitlements, achieving 100% uptake.
* Increased employee engagement and motivation through driving transformation in succession planning and appraisal feedback, following a review of the employee satisfaction survey.
Main Responsibilities: * First point of HR contact for 650 customer service and finance staff throughout the UK and Europe.
* Propelled effective HR practices by providing advice and guidance to managers on recruitment and selection, performance management, absence management and redundancies, managing all associated documentation and payment calculations.
* Monitored budgets, preparing monthly reports on headcount and absenteeism.
* Galvanized managers to resolve complex employee issues regarding performance, absence and diversity by designing and delivering a series of training programs.
HR Coordinator Aug 2007 - May 2008
* Handpicked as one of four people company-wide to introduce SAP into all European countries; performed vigilant system testing to ensure that all processes met the legal and contractual requirements for the various European countries.
* Developed competency framework for HR employees: improved performance management and identified development areas.
Main Responsibilities: * Promoted to a team leader role and was responsible for 5 HR Assistants.
* Managed the full recruitment cycle and carried out all staff inductions (within the team)
* Coached and developed the team and managed poor performers when needed, whilst ensuring the team remained motivated, and felt supported in order to perform to a high standard.
* Managed HR/payroll SAP database, ensuring compliance with strict SLAs and SARBOX (aka: SOX / Sarbanes-Oxley) audit controls and conducted monthly data audits/cleanses.
* Attended formal hearings, including disciplinaries and grievances, taking accurate and detailed meeting notes.
HR Assistant May 2006 - Aug 2007
Main Responsibilities: * Delivered full employee lifecycle administrative services for the UK and European finance, marketing and production divisions. Prepared all necessary employee paperwork and ensured employment activities were accurately recorded on SAP.
* Coordinated reconciliation and reporting for employee benefit schemes including childcare vouchers and health insurance; and organized staff training and staff inductions.
* Consistently met monthly payroll deadlines, managing the update of all pay and benefits related information to SAP.
HR Admin Assistant Oct 2005 - Apr 2006
* Recognized as a top performer and promoted within six months.
Main Responsibilities: * Provided administrative support to a shared services team of 30 HR staff.
* Executed final stage recruitment processes including reference and criminal record checks.
* Coordinated employee benefits records and assisted in annual company-wide reviews, employee audits and reconciliations.
Prior to Oct 2005, held IT and customer service roles in travel, retail and banking. More information available on request.
MA Human Resource Management, Bucks New University, Buckinghamshire, UK, 2009
CIPD Certificate in Personal Practice - Merit, Uxbridge College, Uxbridge, UK, 2007
Modern Apprenticeship, NVQ (National Vocational Qualification) 2 and 3 in Travel & Tourism Birkbeck College, London, UK, 2002
7 GCSEs (General Certificate of Secondary Education), Acton High School, London, UK, 2000
CIPD (Chartered Institute of Personnel and Development)