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Ihab Lagha, Senior Service Advisor

Ihab Lagha

Senior Service Advisor·Petromin-Stellantis cooperation-Saudi

Saudi Arabia

Master's degree, Automotive Engineering

Work experience

Total years of experience: 5 years, 2 months

Senior Service Advisor

September 2023 - Present

Petromin-Stellantis cooperation-Saudi

Riyadh, Saudi Arabia

September 2023 - Present

• Confer with customers to obtain a description of vehicle problems and
discuss the necessary work to be performed.
• Customer Interaction, Technical Translation, Time Management.
• Conflict Resolution, Technical Updates, Service Coordination.
• Problem Resolution, Technical Advancements, Team Collaboration.
• Using knowledge of our products and services to sell or provide in- depth
information about available parts and service options to customers.
Company industry:
Automotive Dealership & Distributor

Service advisor

October 2021 - Present

MG Motor

Albaha, Saudi Arabia

I found this job using Bayt.com

October 2021 - Present

Manage operations of workshop. Estimate costs and time required for repair or maintenance of the vehicle. Educate and instruct technicians to learn new mechanic and electric skills. Test and confer with customers to obtain description of vehicle problems and discuss the necessary work to be performed. Check the activities in the workshop. Inspect completed work and write reports to detect recurrent faults. Plan and organize and coordinate the day-to-day running of the workshop. Research and diagnose and troubleshoot and resolve customer issues in an accurate and timely manner. I am responsible for working with different systems, diagnosis and programming and follow standard procedures to solve unresolved issues by technicians, Maintaining and managing stock spare parts.
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Engineering

Service Advisor

October 2021 - January 2023

MG Motors Company-Saudi

Albaha, Saudi Arabia

October 2021 - January 2023

• Following up the process in the workshop.
• Plan and organize and coordinate the day-to-day running of the job card.
• Resolve customer issues in an accurate and timely manner.
• Manage and oversee the dealership’s workflow and schedule.
• Maintain positive customer relationships to ensure repeat business
Company industry:
Automotive Dealership & Distributor

Auto Electrician

January 2021 - June 2021

Jaguar Land Rover Automotive

Tripoli, Lebanon

January 2021 - June 2021

Wiring diagram reading, Repairing electrical circuit unit, Online and Offline programming
and coding, Using scanners, System diagnosis and troubleshooting, Installing new vehicle
wiring systems, Installing and troubleshooting immobilizer and alarm systems, Gathering
information from customers about issues with their electrical system, Diagnosing electrical
issues and proposing a course of action, Providing customers with estimated time, Repairing
and replacing faulty wiring or electrical systems .
Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Engineering

Education

Kharkiv National Automobile And Highway University

December 2020

December 2020

Master's degree, Automotive Engineering

Ukraine

GPA (point): 4.5 out of 5

GPA (point): 4.5 out of 5

View attachment

Kharkiv National Automobile and Highway University-Ukraine.

December 2020

December 2020

High school or equivalent, Automotive Engineering

Ukraine

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
CALMNESS UNDER PRESSURE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
DIAGNOSIS
Intermediate
DIAGNOSIS
Intermediate
LISTENING
Expert
LISTENING
Expert
MECHANICAL
Intermediate
MECHANICAL
Intermediate
PROGRAMMING
Expert
PROGRAMMING
Expert
QUICK LEARNER
Expert
QUICK LEARNER
Expert
READ
Expert
READ
Expert
REPAIR
Intermediate
REPAIR
Intermediate
CREATIVE
Intermediate
CREATIVE
Intermediate

Languages

Arabic
Expert
English
Expert
Russian
Expert