front office manager
Yalikavak Marina Beach Hotel
Total years of experience :12 years, 5 Months
Providing services that are above and beyond
for customer satisfaction and retention. Improving service by communicating and assisting
individuals to understand guest needs, providing guidance, feedback, and individual coaching when
needed. Serving as a role model to demonstrate appropriate behaviors. Setting a positive example
for guest relations. Displaying outstanding hospitality skills. Interacting with customers on a regular
basis to obtain feedback on quality of product, service levels and overall satisfaction. Providing
feedback to employees based on observation of service behaviors. Handling guest problems and
complaints effectively. Interacting with guests to obtain feedback on product quality and service
levels. Managing Projects and Policies. Providing information to supervisors and co-workers by
telephone, in written form, e-mail, or in person. Analyzing information and evaluating results to
choose the best solution and solve problems.Informing updates the executives, the peers and the
subordinates on relevant information in a timely manner. Communicating critical information from
pre- and post-convention meetings to the Front Office staff.
Consistently offering professional, friendly and engaging service. Lead and supervise the Front
Office team in all aspects of the department and ensure service standards are followed. Maximize
revenues by upselling and following budget guidelines. Handle Guest concerns and react quickly,
logging and notifying proper areas. Fully competent in all reception and cashier duties. Balance
operational and Colleague needs. Assist guests regarding hotel facilities in an informative and
helpful way. Follow department policies, procedures and service standards. Follow all safety
policies. Reservation and Sales Responsibility.
Front Office Agent / Night Manager (when needed). Assisting to the Reservation and Online
Channels.
Dealing customer complaints, comments and enquiries. Supervising maintenance and equipments
Front Office Agent / Night Manager (when needed)
48 Room Exclusive
Luxury Special Class Hotel, designed by Xantos Francesco Carlone)
Travel and Hospitality Management and Torism Guide Skills