Sr.Technical Analyst Converge Solutions
ZAIN Telecom Kuwait
Total years of experience :19 years, 10 Months
• Implement and manage Telecom Business and Operations Support Systems (BSS/OSS)
• Implemented and managing the Ericson CBiO ( phase I completed covering Charging/EMM/EMA and CRS and phase II already started to implement BSCS and Oracle Seibel CRM target 3rd quarter of 2016)
• Implemented and Manage Comptel Eventlink in ZAIN Telecom and act as primary source in the design and deployment of all processing streams.
• Work along with Comptel’s Solution Manager to prepare high level design for Mediation and with the development team for finalization of functional Specification to implement all processing streams.
• Work along with Comptel’s Development team for final system design and customization with respect to Zain’s customize requirements
• MNP and VO-LTE implementation in EMM
• Implemented and manage the NSN-R4 structure and abandon the legacy R99 in TABS/Comptel/EMM mediation as well as in TABS billing system
• Implemented and manage Nokia- Converged IN unified-Unstructured CDRs in EL.
• Implement and manage Huawei eGCDR (GGSN) and NSN FlexiNg eGCDR and PGW CDRs for LTE in TABS and Comptel mediation.
• Implement and manage Huawei PGW/SGW (LTE) in EL and EMM systems
• Multiple VAS nodes Implementation in Mediation system(TABS/EMM/EL) as well as adopt its it implacted changes in TABS Billing systems includeing Huawei MMSC/VAS/CMS/SMSC CDR structure and accommodate all the billing and rating requirements in TABS and Comptel
• Implement and manage the NGRC, URC CDRs streams in TABS & Comptel.
• TABS Billing system integration with new CBiO/EMM to eliminate the legacy postpaid charging system for data services.
• Closely working with BI and RA for the source and processed data accuracy and interconnect settlements
• Optimization of BSS Operations by introducing several techniques i.e Dashboard, SharePoint, knowledge transfer from all areas of BSS/OSS to operation team.
• Responsible for the month end billing activities
BSS/OSS Project
Member of the BSS/OSS solution implementation team in the newly enter world number one mobile operator China Mobile in Pakistan
Attend product presentation for different vendor for the BSS/OSS solution implementation for China Mobile Pakistan.
Bid analysis/ reconciliation and system compatibility of all the vendor and prepare the prioritize/compatibility list
BSS/OSS System Requirement Analysis:
• Conduct all BOSS system requirement analysis within the entire organization and arrange sessions for all the department with the BOSS vendor
• Information sharing with Asia Info team for old system data structure and data migration plan.
BSS/OSS system Development UAT/Cutover plan:
• Monitor system development activities. Plan the system UAT
• Conduct following systems UAT•Production management
• OCS Billing system/account management system (back end process MDB to XDR conversion and
• Hot billing and offline billing process’s & MSC charging reconciliation
• MNP system implementation in BOSS from start to till system implementation
• CRM system element relating to OCS and account process
• CRM system elements relating to postpaid billing.
BSS/OSS system Cutover plan:
• Cutover plan with other stake holders (network planning network vendors Tekelec/ZTE/Huawei for IN/HLR/MSC cutover.
• STP migration from Tekelec to Huawei and implement the LSMS for the pre-BOSS cutover.
• Cutover the old MNP system to BOSS system
• Execute the BOSS system operations.
BSS/OSS Operations.
Team leader for day to day BOSS operation
Receive and analyze the customer complaints and prepare for the timely resolution
KPI planning for team member for the day to billing complaints and root cause identification and resolution
Take the ownership of all the tasks escalated by CSD and other department and resolve within the agreed SLA’s.
Arrange the intra departmental coordination for quick problem understand and analyzing.
Post Paid Billing System:
• Responsible of all month end mid month billing activities for Paktel Pakistan
• Coordinate with Credit management department for the billing issue analyzing and its timely resolution
• Implemenation of changes in the billing system software and coordination with the billing software.
• Day to day TT handling for those quries that are not been solved by the CSD staff (back end support )
• CDR Reconciliation of all Paktel GSM MSCs and Billing System
International Roaming
Successfully done the data clearing house migration from MACH to ARCH in China Mobile Pakistan.
• Planning for the prepaid Roaming solution implementation in the China Mobile Pakistan. Negotiation under way with different vendor ie. N-tel UK.
• Coordination with DCH (Data Clearing House) MACH Luxembourg, for routine IR Issues.
• Tariff Rates update with new countries launches according to the approved business rules and update new tariff/feature induction from time to time.
• TADIG(Transfer Account Data Interchange Group) Testing before commercial launch with IRPs.
• Responsible for Charging of TAP IN/OUT.
• Audit of IR Revenue Reports
INTECH Mediation and IR System
• Active member of Paktel INTECH Mediation and IR systems and done UAT, FAT with the coordination of INTECH UK based ImE Engineer.
• Responsible of all Operational Activities for INTECH ImE(Mediation) and IR Billing System.
• Integration of all network elements (upstream system )with Intech Mediation.
• Integration of all BSS/OSS element/down stream systems with Intec mediation
• Done provisioning activities by using INTECH IaT (Interactivate Provisioning system)
Sarbanes Oxley
• Maintaining 38 SOX Controls of International Roaming
Pre-paid System:
• Number Series Definition of different mobile and Land line operators in prepaid system
• Coordination with switch team regarding prepaid/IR billing/Tariff issues.
• Prepaid Provisioning sending command from IMP to HLR.
• Provide Support to the User of the different department.
• Maintaining the software updates on the client machine through Software Updated Server.
• Make alive Backbone cable of the Paktel Head office Network
• Deal with user queries.
• Trouble shooting for the users of the north region Peshawar and Jehlum
More 70% Marks Done Internship in University and work for University Intranet Atted different workshops and awarded certificates
Done project in Distribution Database System Done internship in Ashfaq Computers.