Sales Associate
Under Armour - Al Futtaim Group
Total years of experience :3 years, 11 Months
- responsible for generating sales by providing the customer with an exceptional shopping experience
- maximizes sales by delivering efficient, friendly, and knowledgeable service
- ensuring the store is neat, clean, and well-presented at all times
- provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
- Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
- Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards.
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
- Understand and adhere to all company policy and procedures.
Cotton Collections Sri Lanka
* Greet customers on arrival then assist them
with any questions about the purchase
* help the customer with returns, refunds, and
resolve common complaints
* Operating cash register and balancing drawers
* Provide support to team members as needed
* Maintaining an orderly appearance throughout
the sales floor
* Superior product knowledge
* Introducing promotions and opportunities to
customers
Ensure high levels of customer satisfaction
through excellent sales service
* Assess customers’ needs and provide assistance
and information on product features
* Welcome customers to the store and answer
their queries
* Follow and achieve department’s sales goals on
a monthly, quarterly and yearly basis
* “Go the extra mile” to drive sales
* Maintain in-stock and presentable condition
assigned areas
* Actively seek out customers in store
* Remain knowledgeable on products offered and
discuss available options
* Cross-selling products to increase purchase
amounts.
O Level Commerce