Ilma Qureshi

• Managed end-to-end customer handling, support calls, and query resolution across multiple centres.
• Prepared standardized centre-wise PPT reports covering issues, reasons, and solutions — reduced report
preparation time by 30%.
• Collected, sorted, and maintained customer and employee feedback records in structured trackers.
• Maintained data records and tracked patient conversion rates across 10+ centres using Excel.
• Coordinated with internal teams to monitor workflow progress and resolve operational delays.
• Monitored daily operational processes to ensure timely task completion.
• Provided training to newly hired coordinators on workflow processes and reporting procedures.
• Assisted in onboarding interns by explaining company processes and workflow structure.